Airport contact phone number. Airport information desk

What to do if your flight is canceled

If a flight is canceled more than 24 hours before departure, passengers will be transferred to similar airline flights. The carrier bears the costs; the service is free for the passenger. If you are not satisfied with any of the options offered by the airline, most airlines can issue an “involuntary return.” Once confirmed by the airline, the money will be returned to your account. Sometimes this can take several weeks.

How to check in at the airport

Online check-in is available on most airline websites. Most often it opens 23 hours before the start of the flight. You can go through it no later than 1 hour before the plane departs.

To check in at the airport you will need:

• identification document specified in the order,
• birth certificate when flying with children,
• printed itinerary receipt(optional).

• What can you take on a plane?

  Carry-on luggage is the items you will take with you into the cabin. Weight norm hand luggage can vary from 5 to 10 kg, and its size most often should not exceed the sum of three dimensions (length, width and height) from 115 to 203 cm (depending on the airline). A handbag is not considered hand luggage and is carried freely.

  The bag you take with you on the plane should not contain knives, scissors, medicines, aerosols, or cosmetics. Alcohol from duty free stores can only be transported in sealed bags.

  How to pay for luggage at the airport

  If the weight of luggage exceeds the standards established by the airline (most often 20-23 kg), you need to pay for each kilogram of excess. In addition, many Russian and foreign airlines, as well as low-cost airlines, have tariffs that do not include free transportation baggage and must be paid separately as an additional service.

  In this case, luggage must be checked in at the airport at a separate Drop-off check-in counter. If you are unable to print boarding pass, you can get it at the regular airline check-in counter, and check in and drop off your luggage there.

  Where to find out the arrival time if you are a greeter

  You can find out the plane's arrival time on the airport's online board. The Tutu.ru website has an online display of the main Russian and foreign airports.

  You can find out the exit number (gate) on the arrivals board at the airport. This number is located next to the incoming flight information.

In order to fly by plane, it will not be enough to just collect your luggage and arrive at the airport. Many nuances regarding air travel need to be clarified; this is why the airport help desk exists.

The airport information desk can provide detailed information regarding departures and arrivals of aircraft on different flights:

• status of passenger flights;
• current schedule of arrivals and departures;
• the registration process, including the time frame within which the passenger needs to complete this procedure;
• questions regarding customs inspection during international flights;
• questions regarding luggage;
• issues of booking and online purchase of air tickets;
• airline rules regarding flights with children.

You can also find out about the required package of documents for baggage claim, about the possibility of leaving your car in the airport parking area and conditions, about the opportunity for those arriving in the city to rent a car, etc.
For those who have arrived in the city for the first time, it will provide up-to-date information regarding public transport, which will take you from the airport to the city.

The airport information service will inform pet owners regarding the rules and conditions for transporting animals on board the aircraft, necessary documents and certificates.

In Russia, many air carriers provide air services for the transportation of passengers. But there is oldest airline, whose services are used by millions of people. Like other enterprises, Aeroflot has its disadvantages, but there are many more advantages. Therefore, there are clients who praise, and some who criticize, but still remain regular passengers of the domestic carrier. There is a toll-free telephone number to receive suggestions and complaints from customers. hotline Aeroflot, operating around the clock.

The aviation company Aeroflot is the largest in Russia. The main airport "Sheremetyevo" is located in Moscow. The company's fleet includes 193 aircraft. The average age of equipment is 4 years.

For 94 years, Aeroflot has gained a well-deserved reputation as a reliable carrier providing quality services. The airline has been repeatedly recognized as the best in Eastern Europe. In 2016, an influential company that evaluates the quality of services of global air carriers awarded Aeroflot four stars. As a reputable oldest enterprise, Aeroflot has three subsidiaries in its structure:

• "Russia";
• "Aurora";
• "Victory".

The corporation, under the leadership of the Russian government, provides services to more than 32 million passengers in 51 countries. What distinguishes the company is that each aircraft is named in honor of famous figures who had achievements in various fields of culture and science.