8. Fastening to aircraft passenger seat and carrying capacity for the transportation of passengers, baggage, cargo for a specific flight and date (hereinafter referred to as booking) is a mandatory condition for transporting passengers, baggage, and cargo by air.

9. When making reservations, as a rule, automated reservation systems are used.

10. The booking must be reflected in the carrier's booking system. Information about the reservation made must be provided by the carrier or authorized agent to the passenger or shipper.

11. Reservation of a passenger seat and carrying capacity for a passenger involves transportation of the passenger and his baggage on the date, flight and route for which the reservation was made.

Reservation of carrying capacity for cargo involves transportation of cargo on the date, flight and route for which the reservation was made, unless otherwise provided by the contract for air carriage of cargo.

12. Reservations are made within the time frame and in the manner established by the carrier.

13. To make a reservation, a passenger can contact the carrier or an authorized agent directly at transportation sales points, either by phone, email, etc., or book a passenger seat and carrying capacity independently through information systems.

14. When booking, the passenger provides the necessary information about his personal data and, if available, about the special conditions for the carriage of passengers and baggage.

ConsultantPlus: note.

Disability and the presence of disabilities cannot be grounds for a tour operator or travel agent and carrier or carrier's agent carrying out booking, sale and execution of transportation documents to require from disabled passengers and other persons with disabilities documents confirming the health status of such passengers in connection with their disability or limitations in life activity (clause 3 of article 106.1 of the Air Code Russian Federation" dated March 19, 1997 N 60-FZ).

If the passenger refuses to provide the information required for booking, the booking will not be made.

When booking, the passenger indicates a mobile phone number or another method of communication to inform him.

15. When booking a passenger seat and carrying capacity for a passenger, the carrier or authorized agent:

provides the passenger with reliable and complete information about the schedule of aircraft of a given carrier, the availability of free passenger seats and carrying capacity on flights of a given carrier along the transportation route, tariffs and conditions for the application of tariffs, including information on the conditions for the return (non-refund) of freight paid for transportation, rules of this carrier, about the terms of the passenger air transportation agreement, the conditions of service on board the aircraft, the type of aircraft, the carrier that will actually carry out the transportation.

(see text in the previous edition)

15.1. When booking, an authorized agent has the right to provide the passenger with Additional services by selection optimal route transportation, the carrier(s) carrying out transportation along the transportation route, and the freight charge for transportation, taking into account the tariffs and conditions of their application.

16. When reserving a passenger seat and carrying capacity for a passenger, the carrier or an authorized agent has the right not to assign to the passenger a specific passenger seat in the cabin of an aircraft with the declared class of service. In this case, the number of the passenger seat allocated to the passenger is indicated when registering the passenger.

17. Reservations for a ticket issued with an open departure date are made subject to availability of passenger seats and free capacity on the carrier’s flight within the scope of the passenger air carriage agreement.

18. If a passenger holding a ticket with an open departure date requests transportation, and the carrier is unable to provide a passenger seat and capacity during the validity period of the contract, then the carrier or an authorized agent must make a reservation for the next flight on which there is a free passenger seat and carrying capacity of the class of service that corresponds to the paid fare.

19. Reservation of cargo capacity is made by the carrier or an authorized agent.

20. When booking a carrying capacity, the shipper must provide the carrier or authorized agent with information about the data of the shipper and consignee, the name of the cargo, the expected date of shipment, the gross weight (hereinafter referred to as the weight) and volume of the cargo, the dimensions of each piece of cargo, the number of pieces of cargo, conditions of circulation with the cargo, the properties of the cargo requiring special conditions or precautions during its transportation, storage and handling.

21. Before booking cargo capacity, the carrier or an authorized agent checks the cargo to determine whether the cargo or part thereof is classified as dangerous goods. Cargo inspection determines the possibility and conditions of transportation of dangerous goods.

22. When booking cargo capacity, the carrier or authorized agent:

provides the shipper with information about the schedule of aircraft of this carrier, tariffs and conditions for their application, the rules of this carrier, the terms of the contract for air transportation of cargo, the availability of free carrying capacity, tonnage on flights of this carrier along the transportation route.

(see text in the previous edition)

22.1. When booking cargo capacity, an authorized agent has the right to provide the shipper with additional services for selecting the optimal transportation route, the carrier(s) carrying out transportation along the route, and the freight charge for transportation, taking into account tariffs and conditions of their application.

23. When booking by an authorized agent, the passenger or shipper is provided with information in accordance with the priority parameters of the conditions of transportation specified by the passenger, the shipper and/or the general conditions of transportation for each carrier.

24. The carrier and authorized agent do not have the right to transfer information received from a passenger or shipper to third parties, except in cases provided for by the legislation of the Russian Federation or international treaties of the Russian Federation.

25. To make a reservation, you must agree with the carrier on the following transportation:

1) a passenger with a child under 2 years old;

2) a child not accompanied by an adult passenger or a passenger who, in accordance with the civil legislation of the Russian Federation, acquired full legal capacity before reaching the age of eighteen, who will be transported under the supervision of the carrier;

(see text in the previous edition)

3) a seriously ill passenger;

4) a patient on a stretcher;

(see text in the previous edition)

6) a blind passenger with a guide dog;

(see text in the previous edition)

(see text in the previous edition)

8) a passenger whose ability to move when using air transport is limited and/or whose condition requires special attention during servicing (hereinafter referred to as a passenger with limited mobility);

9) a passenger with weapons and/or ammunition;

10) the passenger’s baggage when he concludes an agreement for the air carriage of passengers, providing for the norm free transportation baggage in excess of the free baggage allowance established by the carrier or the passenger's baggage when he enters into an agreement for air carriage of a passenger that does not provide for the free baggage allowance (hereinafter referred to as excess baggage);

(see text in the previous edition)

11) luggage, the dimensions of one piece of which when packed exceed two hundred three centimeters in the sum of three dimensions (hereinafter referred to as oversized luggage);

12) passenger baggage, the weight of one piece of which exceeds thirty kilograms (hereinafter referred to as heavy baggage);

(see text in the previous edition)

13) baggage that must be transported only in the aircraft cabin;

14) currency in banknotes or coins, shares, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter referred to as valuable cargo);

15) cargo with declared value;

16) items and substances subject to deterioration after a certain storage period or under unfavorable influence of temperature, humidity or other conditions environment(hereinafter referred to as perishable cargo);

17) items or substances that can pose a threat to health, safety, property or the environment and which are indicated in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the legislation of the Russian Federation (hereinafter referred to as dangerous goods);

18) cargo whose weight per package exceeds eighty kilograms (hereinafter referred to as heavy cargo);

19) cargo, the dimensions of one cargo piece of which exceed the overall dimensions of loading hatches and/or cargo compartments of passenger aircraft (hereinafter referred to as oversized cargo);

20) cargo whose weight of one cubic meter is less than one hundred and sixty-seven kilograms (hereinafter referred to as bulk cargo);

21) dogs, cats, birds and other small indoor (tamed) animals (hereinafter referred to as pets (birds)), service dogs of the canine service of federal executive authorities (hereinafter referred to as service dogs);

Securing a passenger seat and carrying capacity on an aircraft for the transportation of passengers, baggage, cargo for a specific flight and date (hereinafter referred to as booking) is a mandatory condition for transporting passengers, baggage, and cargo by air.

When making reservations, automated reservation systems are usually used.

The reservation must be reflected in the carrier's reservation system. Information about the reservation made must be provided by the carrier or authorized agent to the passenger or shipper.

Reservation of a passenger seat and carrying capacity for a passenger involves transportation of the passenger and his luggage on the date, flight and route for which the reservation was made.

Reservation of carrying capacity for cargo involves transportation of cargo on the date, flight and route for which the reservation was made, unless otherwise provided by the contract for air carriage of cargo.

Reservations are made within the time frame and in the manner established by the carrier.

Reservation of cargo capacity is made by the carrier or an authorized agent.

When booking a carrying capacity, the shipper must provide the carrier or authorized agent with information about the data of the shipper and consignee, the name of the cargo, the expected date of shipment, the gross weight (hereinafter referred to as the weight) and volume of the cargo, the dimensions of each piece of cargo, the number of pieces of cargo, conditions for handling the cargo , properties of the cargo requiring special conditions or precautions during its transportation, storage and handling.

Before booking cargo capacity, the carrier or authorized agent checks the cargo to determine whether the cargo or part thereof is classified as dangerous goods. Cargo inspection determines the possibility and conditions of transportation of dangerous goods.

When booking cargo capacity, the carrier or authorized agent:

provides the shipper with information about the aircraft schedule, tariffs and conditions for their application, the carrier’s rules, the terms of the contract for air transportation of cargo, the availability of free carrying capacity, tonnage, and other related information;

selects the optimal route and freight charge for transportation, taking into account tariffs and conditions of their application.

When booking by an authorized agent, the passenger or shipper is provided with information in accordance with the priority parameters of the conditions of transportation specified by the passenger, the shipper and/or the general conditions of transportation for each carrier.

The carrier and authorized agent do not have the right to transfer information received from the passenger or shipper to third parties, except in cases provided for by the legislation of the Russian Federation or international treaties of the Russian Federation.

Currencies in banknotes or coins, shares, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter referred to as valuable cargo);

Cargo with declared value;

Items and substances subject to deterioration after a certain storage period or under adverse effects of temperature, humidity or other environmental conditions (hereinafter referred to as perishable cargo);

Items or substances that can pose a threat to health, safety, property or the environment and which are indicated in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the legislation of the Russian Federation (hereinafter referred to as dangerous goods);

Cargo the weight of one cargo item exceeds eighty kilograms (hereinafter referred to as heavy cargo);

Cargo, the dimensions of one cargo piece of which exceed the overall dimensions of the loading hatches and/or cargo compartments of passenger aircraft (hereinafter referred to as oversized cargo);

Cargo whose weight of one cubic meter is less than one hundred and sixty-seven kilograms (hereinafter referred to as bulk cargo);

Dogs, cats, birds and other small indoor (tamed) animals (hereinafter referred to as pets (birds);

Cargo requiring special transportation conditions;

Human and animal remains.

The reservation is canceled without warning the passenger or shipper in the following cases:

If the passenger does not pay for transportation within the time period established by the carrier or authorized agent and a ticket is not issued to him;

If the shipper does not present the cargo for transportation within the period established by the carrier or authorized agent;

If the shipper presented the cargo with incorrectly executed documents necessary to fulfill the requirements related to border, customs, immigration, sanitary and quarantine, veterinary, phytosanitary and other types of control in accordance with the legislation of the Russian Federation, or the cargo does not meet the requirements established by regulatory legal acts Russian Federation and these Rules.

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Transportation of goods to air transport carried out on the basis of an air carriage agreement. The conclusion of a contract for the carriage of goods is confirmed by the preparation and issuance of an air waybill to the sender of the goods.

Booking - the agreed allocation of tonnage (quota) for a specific cargo on one or more flights from origin to destination.

The term tonnage (quota) means both the weight and volume of a cargo shipment.

To increase the volume of air transportation of goods by air transport, the fastest and highest quality passage of goods, and, consequently, reduce the delivery time of goods, a certain procedure is provided for registering the transportation of goods by advance reservation tonnage for each specific flight along the entire cargo route.

Booking freight transport is carried out in such a way as to ensure continuous and accurate accounting of available tonnage on each flight in strict accordance with the schedule and planned tonnage of passenger flights. The amount of tonnage (guaranteed cargo rate) to be sold is determined as the difference between the planned maximum commercial load of the aircraft for each flight and the standards for the sale of passenger tickets with a certain amount of reserved baggage and the postal limit. Cargo transportation is booked within the planned free tonnage, which is established for sections of the route of each flight by the departure airport.

To make a reservation, you must agree with the carrier on the following transportation:

1) currency in banknotes or coins, shares, bonds and other securities, credit and bank cards, jewelry, precious metals, precious or semi-precious stones, including industrial diamonds (hereinafter referred to as valuable cargo);

2) cargo with declared value;

3) items and substances subject to deterioration after a certain storage period or under unfavorable influence of temperature, humidity or other environmental conditions (hereinafter referred to as perishable cargo);

4) items or substances that can pose a threat to health, safety, property or the environment and which are indicated in the list of dangerous goods or classified as dangerous goods in accordance with international treaties of the Russian Federation and the legislation of the Russian Federation (hereinafter referred to as dangerous goods);

5) cargo whose weight per package exceeds eighty kilograms (hereinafter referred to as heavy cargo);

6) cargo, the dimensions of one cargo piece of which exceed the overall dimensions of loading hatches and/or cargo compartments of passenger aircraft (hereinafter referred to as oversized cargo);

7) cargo whose weight of one cubic meter is less than one hundred and sixty-seven kilograms (hereinafter referred to as bulk cargo);

8) dogs, cats, birds and other small indoor (tamed) animals (hereinafter referred to as pets (birds));

9) animals, birds, insects, fish, etc. (hereinafter referred to as living creatures);

10) cargo requiring special transportation conditions;

11) human and animal remains.

The reservation is canceled without warning the passenger or shipper in the following cases:

If the shipper does not present the cargo for transportation within the period established by the carrier or authorized agent;

If the shipper presented the cargo with incorrectly executed documents necessary to fulfill the requirements related to border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and/or the legislation of the country, to the territory, from the territory or through the territory of which it is carried out transportation, or the cargo does not meet the requirements established by regulatory legal acts of the Russian Federation and FAP No. 82 (as amended by Order of the Ministry of Transport of the Russian Federation dated October 25, 2010 N 231)

When booking transportation with a transfer (transshipment) of a passenger, baggage, cargo at the airport specified in transportation document, within twenty-four hours from one flight to another flight for further travel along the transportation route (hereinafter referred to as the transfer airport), the carrier or authorized agent is obliged to provide a reservation and receive confirmation of the reservation for all areas of transportation of passengers, baggage, cargo, including on sections where transportation is carried out by other carriers, allowing the passenger to arrive at check-in at the established time to go through the established check-in and baggage check-in procedures, pay for excess and (or) other payable baggage, undergo inspection, reload baggage, cargo for another flight and carry out requirements related to border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and/or the legislation of the country to, from, or through the territory of which transportation is carried out, as well as procedures for the transfer of cargo from one air ship to another.

Flight formation type

The following types of formation are accepted (including for transfer cargo):

Reservation of part of the cargo cabin space (compartment) for a regular passenger or cargo flight (aircraft additional loading);

Formation of a batch of compatible cargo from different shippers for full use of the cargo cabin (compartment) of an aircraft on a regular or charter flight;

Exclusive use of the entire volume of the cargo cabin (compartment) by one shipper on a regular or charter flight.

The reservation is made by the reservation agent upon receipt of the following information from the sender:

Origin/destination;

Specific dispatch date or required delivery period;

Number of seats, cargo weight, dimensions;

Name of the cargo or contents of the cargo shipment;

Packaging type, largest overall size;

Additional information on a specific category of cargo and special conditions for transporting this cargo.

Reservations and sales of freight transportation are carried out through our own agencies, through representative offices at sales points, or through carrier agents for the sale of freight transportation when contacting customers directly, or by telephone.

A flight for cargo booking usually opens 14 days in advance and closes 2 days before the flight departure.

The agent books the tonnage for the date desired by the client, or offers the nearest date where there is free tonnage. Confirmation of cargo booking is carried out by the control center according to the existing and predicted passenger load. The reservation is considered preliminary until the shipper has paid for the transportation.

When transporting transfer cargo, confirmation of booking must be received for all sections of the cargo route (including sections operated by other carriers).

The fact of concluding a contract for transportation is considered completed after the air waybill is issued and signed by the carrier’s representative and the sender.

If the shipper has already paid for transportation, but for some reason wants or is forced to postpone the shipment of the cargo to a later date, he must declare his intention no later than two days before the date of the flight on which the cargo was originally planned to be sent. In any case, the sales agent will cancel the order according to standard procedures.

The carrier sells cargo transportation services on regular and charter flights. Sales are carried out at tariffs set by the carrier in accordance with IATA rules, legislation of the Russian Federation, instructions of the FAVT and the airline.

The deadline for making a deposit for transportation is indicated when confirming the booking and is usually limited to three days before flight departure. When booking cargo later than this period, a “time limit” is created in such a way that payment for transportation is made during the day on which the booking was made. If cargo is booked less than 12 hours before flight departure, payment must be made immediately after confirmation of the booking. Payment for cargo transportation is made both in cash and by bank transfer.

Providing services to passengers in the event of a break in air transportation

2.6.1. In case of irregular flights (flight delays/cancellations), aircraft replacement or other unforeseen circumstances, information will be immediately communicated to the passenger.

2.6.2. In a situation where a passenger is at the airport, information is displayed on the central display and radio information is provided via the airport broadcasting system indicating the reasons and time of the flight delay.

2.6.3. Upon expiration of the previously announced flight delay time in case of extension, new information about the estimated flight departure time is immediately announced.

2.6.4. In all cases of irregular carriage, the carrier is obliged to organize the following services for passengers at the points of departure and at intermediate points without charging additional fees:

§ Mother and child room for a passenger with a child under 7 years of age;

§ Two phone calls or two emails when waiting for a flight departure for more than 2 hours;

§ Providing refreshments when waiting for a flight departure for more than 2 hours;

§ Providing hot meals when waiting for a flight to depart for more than 4 hours and then every 6 hours - during the day and every 8 hours - at night;

§ Accommodation in a hotel when waiting for a flight departure for more than 8 hours - during the day and more than 6 hours - at night;

§ Transfer from the airport to the hotel and back

§ Organizing luggage storage.

2.7.1. Reserving a passenger seat and carrying capacity for the transportation of passengers, baggage, cargo for a specific flight and date is a mandatory condition for transporting passengers, baggage, and cargo by air.

2.7.2. A transportation reservation is valid only if it is reflected in the carrier’s reservation system, completed within the time frame and procedure established by the carrier, and does not contradict the terms of the transportation agreement.

Information about the reservation made is provided by the carrier or authorized agent to the passenger or shipper.

2.7.3. A passenger can make a reservation for transportation by contacting in person, by phone, by email, etc. to transportation sales points or book a passenger seat and capacity yourself through information systems.

2.7.4. When booking the transportation of transfer cargo, the carrier or agent must receive confirmation of the reservation of carrying capacity on all sections of the cargo transportation, including those carried out by other carriers.

2.7.5. The carrier has the right not to indicate the number of a specific seat in the aircraft cabin when booking.


In this case, the number of the passenger seat allocated to the passenger is indicated when registering the passenger.

2.7.6. Reservation of carrying capacity for the passenger and the shipper is considered preliminary until the carrier or its transportation sales agent has issued the passenger (shipper) with a completed transportation document.

2.7.7. The reservation is canceled without warning the passenger or shipper in the following cases:

· if the passenger does not pay for transportation within the period established by the carrier and a ticket is not issued to him;

· (see text in the previous edition)

· if the shipper did not present the cargo for transportation within the period established by the carrier or authorized agent;

· if the shipper presented the cargo with incorrectly executed documents necessary to fulfill the requirements related to border, customs, sanitary-quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation and/or the legislation of the country, to the territory, from the territory or through the territory which transportation is carried out, or the cargo does not meet the requirements established by the regulatory legal acts of the Russian Federation and these Rules.