System electronic tickets has been in effect in Russia for more than one year, and today their sale online and with cashless payments through the website http://pass.rzd.ru is a very popular service. Anyone who has access to the Internet can, at any time convenient for themselves, without leaving their four walls, book the desired place for the chosen date. It is also possible to return the document back to the system if circumstances make the trip impossible.

Since when redeeming an electronic ticket, the money requested for it is paid instantly, the return of an unused desired document cannot be issued in one click by simply clicking cancel. For such an operation there are regulated rules of Russian Railways. They say that the passenger can cancel his order.

Before returning your e-ticket, be careful if the reason is incorrect processing or you are simply in a different location. As Russian Railways regulations state, the coupon you handed in is instantly displayed in the general database and anyone can buy it immediately. While you are re-registering, it may happen that you will not be able to travel at the right time.

If you simply intend to get your money back, then we’ll look at how this is done and what you need to know. It is not difficult to predict the outcome of a situation in advance.

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How to return electronic tickets for a Russian Railways train

Information and current rules changes constantly, but in some ways they remain unchanged for years. To refuse an electronic Russian Railways ticket, you will have to follow clear rules. The refusal is recorded both at the checkout and online. What you will need is your personal passport and fourteen digits of your coupon.

The Russian Railways ticket will be canceled in the general manner, even in cases such as writing off the ticket after boarding. You are allowed to cancel your coupon within the first 3 hours.

Using the provided service electronic registration, it is realistic to complete the registration if sending occurs within an hour.

International trains when returning include special moments, depending on the chosen direction along which the train is traveling. Hand over your existing tickets to the named CIS countries when the registration stages have actually been completed at most an hour before departure and always from the starting point. Having gone through the registration stages for departure to Europe, the receipt of the coupon is possible 6 hours before departure and no less, but also when there is an hour before departure from the starting point. If there is not enough time, file a claim.

Canceling a purchase on the Russian Railways website

If you intend to return a Russian Railways ticket online that was purchased for more than one person, all passengers for whom you are acting are automatically recognized as notified of the cancellation of the trip. Therefore, a complaint such as “canceled without our knowledge” will not give any result. It is possible to return your Russian Railways e-ticket separately or cancel the entire order, but there are exceptions. For example:

  • Coupe in Sapsan, 1P class compartment, you can cancel your trip only if you cancel train tickets for the entire number of purchased seats;
  • If you buy 2 luxury seats online with business service, far abroad, you are only allowed to cancel both at once.

When, after electronic registration, you intend to cancel a Russian Railways seat on the Sapsan under the round-trip program, a guaranteed refund is possible if the following conditions are met:

  • When canceling trips in both directions, you need to sequentially first hand over the reservation “back”, and then the direction “there”, but not vice versa;
  • Railway management allows you to cancel a ticket purchased by Russian Railways, regardless of the destination;
  • Return electronic Russian Railways a ticket at the “there” rate, leaving the return one, will not work.

Before you cancel your trip and ask for your money back, keep in mind that after exchanging the coupon for a paper form, cancellation online is impossible, only through the cashier.

Procedure differences

Direction

With email registration

Without email registration

Domestic (exclusively across the Russian Federation) The trip must be canceled an hour before the departure of the train from the starting point. The deadline for order cancellation is when you want and from your starting point.
International (CIS)
International (long-distance, Europe) One hour before departure from your starting point or six hours before departure from your platform. Six hours from the passenger station.

Whether you will be able to get your money back for a Russian Railways ticket purchased online depends on the exact time you cancel your trip. Whatever the circumstances, the less time before departure, the more money will be withheld from you when transferred to the card. If when ordering electronic places you paid for them by bank transfer, the amount will be returned exclusively to your bank card. There is no point in asking for a different arrangement.

Step-by-step instructions for returning a ticket

The rules in force today allow you to easily return an electronic ticket to Russian Railways in an open database through simple sequential actions. But the fact whether it will be possible to return the fee paid for the electronic ticket is directly affected by the time remaining before the train departs.

Instructions on how to cancel your Russian Railways trip, step by step:

When considering these instructions on how to return an electronic ticket, take your time to follow the step-by-step instructions if you just want to make adjustments. All actions on the Internet go very quickly, while you are issuing a new coupon, the places may already be sold out.

It's fast and free! Or call us by phone (24/7):

Is it possible to return an award ticket purchased with Russian Railways bonuses?

The Russian Railways Bonus service is now offered to the population, thanks to which points are accumulated for all train journeys. The program applies to tickets on Russian roads ( domestic destinations) and foreign trips by Sapsan, Allegro and partners. Earned points can be redeemed for travel, so the question arises as to whether a seat booked with points can be returned.

In fact, yes, an electronic Russian Railways ticket purchased through the loyalty program can be returned. How? In exactly the same order as with places that were purchased for money, the instructions are identical.

Having canceled a trip online, Russian Railways tickets are again in the database instantly, but you won’t be able to get your bonuses back in such a time frame. Is it possible to start worrying if you need to buy new travel passes urgently? No. In fact, passengers who purchased a ticket for money by bank transfer receive funds on the card within five to 30 days. At the same time, bonuses are returned in less than ten minutes.

Regardless of the time of refusal, no commission will be taken - accumulated points will be returned in full. You get a triple benefit: purchase without money, full refund in case of refusal and in just five minutes.

With the return of an award seat, if you book one more than 8 hours before departure from the starting point, according to the terms of the program, everything will be returned to you in full, both money and bonuses. If the return occurred less than eight hours before departure, the used sum of money have the right to return partially, but the bonuses are still in full.

Amount of commission when returning an electronic ticket

Whether it is possible in practice to return the money if you change your mind about traveling depends on the time of registration of a specific refusal. Russian Railways pays a commission when returning e-tickets. To find out how much you will be charged, see below:

  • Rent 2 hours – full price;
  • For the period from 2 to 8 hours – 100% of the price or 50%;
  • 8 hours – the entire amount, regardless of the direction of travel across the country.

A fee is added to the amount due for refund. The passenger will have to pay a certain penalty in the amount of 185 rubles and 40 kopecks for each seat he refused. This money is collected immediately, regardless of the wishes of the citizens - the due amount minus 185.40 is simply returned.

Regarding long-distance international destinations:

  • 6 or more hours – full refund;
  • Less than 6 hours - nothing will be given away.

The fee is higher – 10 euros.

For the CIS and nearby countries:

  • Failure more than 24 hours – 100%;
  • Refund in less than 24 hours – 100% or 50%.

Based on these rules, if you intend to postpone your trip, you should not delay returning. Ultimately, this can have a significant impact on your wallet.

Refund deadlines

It is equally useful to learn about time frames. If passengers refuse purchased seats, Russian Railways refunds money within five to thirty days, which does not violate the carrier’s approved rules. The countdown of this time begins from the date when Russian Railways registered the refusal of the electronic ticket. The method through which you can register for boarding a train is not as important as the date.

If your return transfer of funds is delayed, you must contact the bank.

The allotted time limits for railway return apply to tickets purchased by bank transfer. When purchasing with cash, they will return it to you in cash immediately at the checkout. By canceling a purchased ticket a day before the train, on the Internet or through the station, you will only lose a percentage of the fee and commission.

Unfortunately, almost all internal regulations and legislation are drawn up in such a way that a person will pay at least something in any case. Therefore, it is in your interests to clearly know when, what and how best to do in order to lose the minimum.

Ticket return claim

The essence of the claim is that the passenger, when intending to return the electronic Russian Railways ticket back, submits a handwritten claim to the station ticket office. Here such an option as online is not available. Refund conditions for Russian Railways e-tickets require personal appearance at the station of intended departure.

The right to demand a delayed return of an electronic ticket purchased knowingly via the Internet on the Russian Railways portal arises when:

  • The trip was suddenly canceled due to a person’s illness, which is important to document;
  • The train moved in less than an hour, and the person completed electronic registration;
  • In periods from 0 to 20 minutes and from three to twelve hours upon the departure of the train from the starting point of the person who did not leave.

There are also several ways to return money for a Russian Railways ticket possible options— cashless payment or through the cash register. The same way you paid for your travel pass is how you will receive your refund.

Return purchased items online tickets The passenger is free to file a claim against the railway within 6 months from the date of the incident. A decision on the request is made within a month.

How to restore your claim rights:

  • Appear in person at the ticket office of the station from which you were supposed to depart;
  • Fill out the claim application on the form provided to you;
  • Receive receipts with the amount to be returned and deducted.
    • Please use the online consultant form.

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MOSCOW, December 9. /TASS/. The cancellation of a number of trains to the CIS countries will not affect passengers. The sale of tickets for the canceled trains did not open, the Federal Passenger Company clarified, explaining the revision of the schedule by a sharp decrease in passenger traffic. The railway administrations of Kazakhstan, Azerbaijan, Ukraine and Tajikistan reacted neutrally to the FPC decision, saying that they could cope without Russian trains.

"Reducing the size of traffic in international traffic will in no way affect the interests of citizens: tickets for canceled trains are not sold,” explained the press service of the Federal Passenger Company, a subsidiary of Russian Railways.

The day before, Russian Railways announced the cancellation of regular trains in communication with Azerbaijan, Ukraine, Kazakhstan and Tajikistan.

Until further notice

The decision to optimize train traffic in domestic traffic and with the Crimean Federal District was made back in June, at the same time a number of trains in international traffic were transferred to running “as directed.”

That is, the train does not actually run, but its purpose is provided in the event of an increase in passenger traffic. And in August, a decision was made to adjust communications with a number of CIS countries, which were announced the day before, the FPC clarified.

Based on the results of the adjustment to the schedule for 2015, which is valid from December 14, 2014 to December 12, 2015, the number passenger trains The FPC will be 509 pairs against the previously planned 526 pairs.

In international communication with the CIS and Baltic countries, 11 trains are actually provided: from Moscow to Brest (Belarus) - 3 trains and Chisinau (Moldova), to Tashkent (Uzbekistan) from Chelyabinsk, Orenburg, Samara and Kaliningrad, as well as a number of trains from Kaliningrad V Russian cities through the territory of Lithuania and Belarus.

“In communication with Ukraine, some of the trains formed by the FPC were transferred to running “as directed” (31 trains formed by the FPC, 1 train of joint service), and the rest (13 trains formed by the FPC and 2 on joint service) were cancelled,” the FPC statement says . The frequency of running “as directed” is also established for all FPK trains with Kyrgyzstan and Azerbaijan.

Savings on the move

The FPC explains that the train schedule with the CIS countries was “optimized” due to a sharp decrease in passenger traffic. “The decision to cancel trains is due to a significant reduction in volumes in international traffic, which leads to inefficient use of rolling stock and locomotives,” FPC said in a statement.

According to Russian Railways’ IFRS reporting for the first half of 2014, the monopoly’s income from passenger transportation in long distance decreased by 1.7% compared to the same period last year, to 85.2 billion rubles, the loss from this segment of Russian Railways’ activities for the same period increased by 14.8%, to 16.2 billion rubles.

FPC emphasizes that the volume of passenger trains operated by carriers from other countries to Russia has been kept unchanged, and the company itself is ready to “return previously optimized trains into circulation when a stable demand for transportation is generated from passengers at any time of the year.”

Passengers will be transported by competitors

The railway administrations of Kazakhstan, Azerbaijan, Ukraine and Tajikistan reacted neutrally to the FPC decision, saying that they would cope with the existing passenger traffic with Russia even without Russian trains.

“The interests of passengers will not be infringed, since in this direction, in addition to Russian ones, there are also trains of other carriers - Kazakh, Uzbek and others. The existing demand will be satisfied through these lines,” noted the press service of the national railway administration of Kazakhstan “Kazakhstan Temir Zholy" (KTZ).

KTZ also reported that the company does not plan to change the number of passenger trains in the Russian direction in the near future.

The head of the press service of Azerbaijan Railways, Nadir Azmamedov, said that the decision of Russian Railways to cancel trains to Azerbaijan will not create any special difficulties for citizens of the republic, since the weekly Baku-Moscow route organized by Azerbaijan Railways will continue to operate.

“If previously the density of passengers on this flight was low, now it will be optimal,” Azmamedov said, without ruling out, however, that Azerbaijan Railways may turn to Russian Railways with a request to resume flights to Azerbaijan.

“In the summer and winter seasons, the train schedule changes. We will turn to Russian Railways and, if the Russian side does not resume flights, if necessary, we can organize additional flights in the Russian direction, running our own cars on these routes,” Azmamedov emphasized.

The State Administration of Railways of Ukraine "Ukrzaliznytsia" does not comment on the decision of the FPC, but declares that all its routes will remain in communication with Russia, a representative of the Ukrzaliznytsia press center told TASS.

"Ukrzaliznytsia" leaves its railway connections to winter period as they are today,” he noted, adding that there are now 19 trains running from Ukraine to Russian territory, including 2 trains to Crimea.

At the same time, he said that “one of the most popular” train 1/2 with the message “Kyiv - Moscow/Moscow - Kyiv” will now run every other day, and not daily, as before.

Tajik Railways (TZD) were surprised by the cancellation of trains announced by FPC, since they independently provide railway connection with Moscow. "All Passenger Transportation have been carried out only by our railway for the past 20 years,” the TZD press service emphasized, adding that transportation is carried out to Moscow from departure points in the north of the country in Dushanbe and Khujand three times a week.


Not long ago, the Russian railway introduced a new convenient option for its customers, namely the ability to purchase tickets remotely, through virtual Internet portals. Now, in order to book a seat on the train, you don’t need to go to the railway station and stand in a long line, but just go to the desired website and fill out a simple electronic form.

But what if you change your mind about going on the road and you no longer need tickets? How can I return them to the Russian Railways ticket office and do I need to go to the station in person to do this? Is there a penalty for canceling a reservation? You will find answers to all these questions in this article.

How to cancel a Russian Railways ticket?

If we're talking about about the paper version of the ticket, then you can refuse it and return the ticket back only at the box office where you purchased it. Besides the travel document, present your passport or ID to the cashier.

Cancellation of Russian Railways ticket reservations can be made at any time, but before the departure of the passenger train. However, the amount of money that will be returned to you is proportional to the period before the appointed time this happened:

  • For 8 hours or more – 100% of the price;
  • For 2-8 hours – 50% of the reserved seat and 100% of the price of the seat;
  • For 2 hours or less - only the amount of the receipt.

If you want to receive the full cost of the ticket when returning it, do not delay starting the procedure.

Cancellation of Russian Railways e-ticket - refund

When canceling a passenger reservation made via the Internet, the procedure for your actions depends on whether you managed to exchange your virtual ticket for a real one or not. If you have time, then treat the receipts the same as with their regular paper counterparts - go to the cash register and give them to the dispatcher. In this case, you will receive your funds almost immediately.

In the case when all manipulations on the order were carried out only on the Internet, then visit Personal Area on the website and fill out the refusal and refund form. Read on to learn how to do this correctly.

How to cancel a train ticket purchased online?

To cancel electronic train receipts, you need to visit the website where you booked them. If you did not have time to exchange your electronic ticket for its paper equivalent at the terminal or at the ticket office, then you only need to correctly cancel the reservation on the virtual resource itself. To do this, go to the Russian Railways website, log in by entering your data, and then follow these instructions:

  • Go to the “My Orders” section.
  • Find your order and select the “Cancel” option next to it.
  • Fill out all the fields in the form that appears - 14 digits of the electronic receipt, your mobile phone number and your details bank card, with which you made the payment.
  • Click the "Submit" button.

Now you just have to wait for the money to be transferred to your plastic card. This procedure may take a certain period of time.


It is written about how to cancel a Russian Railways e-ticket and get your money back.

Penalty for refusing to book a Russian Railways ticket

There is no penalty for refusing a Russian Railways reservation, but you will still have to pay a certain percentage of the penalty. Its size depends on how many hours are left before the train leaves the station. So, if the following remains before the departure of the domestic Russian train:

  • More than 8 hours - you will only pay a commission in the amount of 162 rubles, and you will receive 100% of the cost of the reservation in your hands;
  • If 2-8 hours – 50% of the reserved seat price plus the full cost of the receipt;
  • Less than 2 hours – only the price of a passenger seat.

In the event that we are talking about fast trains, plying within the country, then if you refuse in two hours or less, the money paid will not be returned to you at all.

By the way, we tell you how to exchange an electronic ticket for a train purchased on the Russian Railways website.

Ticket cancellation application

In order to refuse booked tickets in paper form, the client does not have to write a claim for a refund, since this procedure is much simpler:

  • Personally go to the Russian Railways ticket office where the receipts were purchased;
  • Provide the cashier with your tickets as well as your passport;
  • Get your money back, taking into account the deduction of the Russian Railways fee in the amount of 162 rubles and a percentage for the penalty (depending on how many hours before the train poisoning you returned the receipt).

In the same case, if you intend to return electronic passenger receipts, then the procedure for your actions depends on whether you managed to receive a paper equivalent in a special terminal or at the ticket office or not. If yes, then follow the above instructions exactly. If not, then visit the site where you applied and fill out a simple application for a refund of your funds.

It makes sense to write a statement if you have any problems with a refund.

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October 24 across the territory Krasnodar region A cyclone passed through with heavy rainfall. On the night of October 25 weather worsened. On the Grechesky - Tuapse section, an embankment 200 meters long was washed away; at the Tuapse station and on the Grechesky - Krivenkovskaya section, water flooded railways, a mudflow was recorded at Vodopadny station.

Currently, train traffic on the Grechesky - Krivenkovskaya section is closed, and all measures are being taken to eliminate the consequences of bad weather.

We apologize to passengers for the inconvenience caused.

Due to a break in traffic on the site Hot key- Adler North Caucasus railway Trains are cancelled:

- No. 804/801 Imeretinsky Resort - Krasnodar - Adler departing from the Imeretinsky Resort station on October 25, 26 and 27, departing from Krasnodar on October 25, 26 and 27

- No. 802/803 Adler - Krasnodar - Imereti Resort departing from Adler on October 25, 26 and 27, departing from Krasnodar on October 25, 26 and 27

- No. 816/815 Rosa Khutor - Krasnodar departing from Rosa Khutor station on October 25, 26 and 27, departing from Krasnodar on October 26, 27 and 28

- No. 812/811 Maykop - Adler departing from Adler on October 25, 26 and 27, departing from Maykop on October 25, 26, 27 and 28

- No. 814/813 Adler - Maykop departing from Adler on October 25, 26 and 27, departing from Maykop on October 24, 25, 26 and 27

- No. 680/679 Adler - Vladikavkaz departing from Adler on October 24 and 26, departing from Vladikavkaz on October 25 and 27

- No. 642/641 Adler - Rostov, departing from Rostov on October 25, 26 and 27, departing from Adler on October 25, 26, 27 and 28

- No. 644/643 Adler - Kislovodsk departing from Adler on October 25 and 27, departing from Kislovodsk on October 26 and 28

- No. 602/601 Adler - Stavropol departing from Adler on October 26, departing from Stavropol on October 27

Trains are also cancelled:

1) on the Krasnodar - Adler section:

2) on the Krasnodar - Sukhum section:

3) on the Belorechenskaya - Adler section:

In addition, the route of trains No. 102/101 Adler - Moscow and No. 449/450 Adler - Samara from Rostov - Main station to Krasnodar-1 station is being extended.

Passengers of trains delayed due to a natural disaster in Krasnodar region, the following options are offered:

1. Continue the trip after the opening of traffic with re-issuance of the travel document and provision of free accommodation in hotels of JSC Russian Railways or other hotels.

2. Use air transport at the expense of JSC FPC (departure time is agreed upon individually depending on the availability of seats).

3. Refund the cost of travel documents without deducting a commission and accruing bonus points (6 thousand points).

Train crews are currently conducting interviews with passengers on the delayed trains. Representatives of JSC Russian Railways will be present at train stations and stations, who will assist in the implementation of one of the selected options on an individual basis.

In addition, passengers who previously purchased tickets and have not yet traveled to their destinations can return or reissue travel documents for trains running on this section without paying a special fee.

JSC Russian Railways is taking all possible measures to quickly restore train traffic disrupted by flooding in the Krasnodar Territory.

According to forecasts, it may take up to three days to restore the infrastructure for the safe passage of passenger trains. JSC Russian Railways asks passengers to take this into account when planning their trips.

All operational information about the arrival time and possible delays of trains can be found by calling the Unified Information and Service Center of JSC Russian Railways: 8-800-775-00-00.

On the procedure for passengers traveling from Adler, Sochi, Tuapse, Goryachiy Klyuch, Krasnodar and stations located between them during the period of interruption in train traffic:

1. If the passenger wishes to continue the trip by long-distance train

The passenger is accommodated in a hotel with meals (at the expense of JSC FPC) and awaits the opening of the railway service.

To resume the trip, the passenger must contact any ticket office of JSC FPC from the station. Adler to st. Krasnodar for issuing a free travel document to terminal station destination (if necessary, with transfers along the way).

2. If the passenger refuses to travel further by long-distance train

To return the cost of a travel document without deducting payments and fees, the passenger must contact any ticket office of JSC FPC from Art. Adler to st. Krasnodar by location.

3. If the passenger wishes, arrange a trip on an aircraft of PJSC Aeroflot Russian Airlines

The passenger must contact by phone Hotline Russian Railways 8-800-775-0000 to apply for air travel. When submitting an application, the passenger must provide the train number, departure date, departure station and destination station, telephone number (or email address). The operator informs about the possibility of flying from Adler Airport to the airports of the following cities: Moscow and St. Petersburg.

Within 24 hours after receiving the application, the call center operator notifies the passenger about the completed electronic air ticket, reports the reservation number and directs route receipt to the specified phone number (or email).

If necessary, the passenger is accommodated in a hotel (at the expense of JSC FPC) and awaits departure.

If you continue the route by rail to the station indicated in the travel document, the passenger upon arrival to continue the trip by train must contact the ticket office of JSC FPC, the senior ticket cashier or administrator.

Procedure for passengers traveling in the direction of Adler station during a break in train traffic:

The passenger must contact any ticket office of JSC FPC to return the travel document. Wherein cash return an unexplored distance to the destination station.

In this case, the passenger is awarded 6,000 points under the Russian Railways Bonus program, which the passenger can use after the resumption of railway traffic.

To earn points, a passenger must call the Russian Railways Bonus Hotline 8-800-100-1000 or send a request by email [email protected], providing the necessary details of both the passenger and the trip (to verify the data with the emergency passenger register).

Points are awarded within 10 business days.

The procedure for passengers before the start of the trip in the direction to/from the station. Adler for the period of a break in train traffic:

The return of the travel document is carried out without deduction of payments and fees in the following cases:

when passengers apply before the start of the trip to the ticket offices of JSC "FPK" at the departure station for trains traveling in the direction of the station. Adler and back;

when a passenger contacts any ticket office of JSC FPC from the station. Adler to st. Krasnodar with travel documents issued at the stations of the specified section.

If there are tickets for a return trip and the passenger wishes to leave earlier, the travel document can be reissued without deducting payments and fees.