Transporting people with disabilities is an opportunity for everyone!

Today the lives of people with disabilities, who are forced due to circumstances, are at home most of the time, are associated with searching for opportunities to visit new places or simply get to a hospital or clinic. We offer a service that will slightly diversify the life of citizens with limited mobility, and at the same time, will allow them to get to the right place with comfort.

Our vehicles for transporting people with disabilities, equipped with the latest technology, since first of all we think about the convenience of people who need special conditions travel in specialized transport. The salon is wide and spacious, so it can accommodate wheelchair in a place convenient for the passenger. Safety is ensured by the presence of belts and special fastenings that do not allow the stroller to move around the cabin while moving.

Another distinctive feature of our medical taxi for people with disabilities, is the possibility of transporting bedridden patients. In addition, the interior of the special transport is equipped with air conditioning, so in any weather during the trip a person in a wheelchair will feel cozy and comfortable. Since such trips for people with disabilities are often the only opportunity to see the city not from the windows of an apartment, our cars have wide windows that allow, if desired, to observe what is happening around. That is why people often contact our company to organize excursion trips for people with disabilities.

Before each trip, our company necessarily concludes an agreement with the customer, which is also insurance in case of unforeseen situations. This type of service is also not very common in the city, so we consider it to be our advantage over other companies that transport wheelchair users.

Thus, a person with disabilities, contacting us, receives:

  • maximum comfort during the trip;
  • the ability to place a wheelchair directly in the cabin;
  • conclusion of an agreement;
  • affordable prices for a full range of services

Call us and use the service for transporting disabled people, which will not leave even a shadow of sadness, but will fill life with bright emotions and good mood.

Transport for people with disabilities

To transport people with disabilities, our service uses new, specially equipped vehicles of the brand Ford Transit.

Equipment for people with disabilities

To transport people with disabilities, our employees use both a rigid stretcher with a pillow and a blanket, standard for medical special transport, and a medical chair for carrying seated patients; if necessary, a soft stretcher is used.


09.27.2018. The third new Ford Transit car has been launched on the medical taxi line!

We are pleased to announce the launch of the third new 2018 Ford Transit ambulance!

Passengers in a state of illness, disabled people require special attention and assistance during boarding, disembarking, and when providing various services at the airport, during the flight. According to airline rules, the number of passengers with disabilities on board the aircraft must correspond to a sufficient number of passengers who can provide assistance to them.

It is prohibited to accept passengers on board the aircraft who require additional oxygen supply and have restrictions regarding the use of oxygen cylinders. A passenger transported on a stretcher may be denied a flight, or if there is a possibility of harm to passengers and the aircraft.

Transportation of passengers with disabilities

If the health condition is critical and the flight may lead to its deterioration and threat to life, passengers are allowed on board if they have a medical document, a certificate certified by a doctor’s signature and a medical seal. institutions. The airline reserves the right to request a statement from the passenger that he accepts responsibility for the consequences of the flight.

Transportation of passengers in need of assistance

Persons in need of special assistance are considered to be infectious patients; passengers requiring special medical equipment; persons who require assistance for medical reasons; persons posing a threat to other passengers. Transportation of such a group of people is carried out in accordance with medical regulations. a certificate indicating the date and flight number, accompanied by a person ready to assist the help you need and measures of influence.

Transportation of incapacitated persons

Incapacitated persons are allowed to be transported only if medical supplies are available. conclusion that authorizes the flight. Incapacitated passengers are the first to board and the last to leave. People with deafness and blindness, elderly people and children with infectious diseases do not need such a conclusion and a special accompanying person, as well as special assistance during the flight. However, assistance is provided at the airport during boarding and disembarking. Blind and deaf persons have the right to take a guide dog on board the aircraft. The dog must have a leash, a muzzle and a document confirming the training of a guide dog.

Order of the Ministry of Transport Russian Federation(Ministry of Transport of Russia) dated February 15, 2016 N 24 Moscow "On approval of the Procedure for providing disabled passengers and other persons with disabilities with services at airports and on aircraft"

In accordance with paragraph 13 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation" (Collected Legislation of the Russian Federation, 1997, N 12, Art. 1383; 1999, N 28, Art. 3483; 2004 , N 35, Art. 3607, N 45, Art. 4377; 2005, N 13, Art. 1078; 2006, N 30, Art. 3290, 3291; 2007, N 1 (Part I), Art. 29, N 27, Article 3213, No. 46, Article 5554, No. 49, Article 6075, No. 50, Articles 6239, 6244, 6245; 2008, No. 29 (part I), Article 3418, No. 30 (part. II), Article 3616; 2009, No. 1, Article 17, No. 29, Article 3616; 2010, No. 30, Article 4014; 2011, No. 7, Article 901, No. 15, Article 2019, 2023, 2024, No. 30 (Part I), Article 4590, No. 48, Article 6733, No. 50, Article 7351; 2012, No. 25, Article 3268, No. 31, Article 4318, No. 53 (Part 1 ), Article 7585; 2013, No. 23, Article 2882, No. 27, Article 3477; 2014, No. 16, Article 1830, 1836, No. 30 (Part I), Article 4254, No. 42, Art. 5615; 2015, No. 27, Article 3957, No. 29 (Part I), Articles 4342, 4356, 4379, 4380; 2016, No. 1 (Part I), Article 82) I order:

1. Approve the attached Procedure for providing disabled passengers and other persons with disabilities with services at airports and on aircraft.

And about. Minister E. Dietrich

The procedure for providing disabled passengers and other persons with disabilities with services at airports and on aircraft

1. The procedure for providing disabled passengers and other persons with disabilities with services at airports and on aircraft (hereinafter referred to as the Procedure) was developed in accordance with paragraph 13 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation" Federation" (Collection of Legislation of the Russian Federation, 1997, No. 12, Art. 1383; 1999, No. 28, Art. 3483; 2004, No. 35, Art. 3607, No. 45, Art. 4377; 2005, No. 13, Art. 1078 ; 2006, No. 30, Article 3290, 3291; 2007, No. 1 (Part I), Article 29, No. 27, Article 3213, No. 46, Article 5554, No. 49, Article 6075, No. 50, Articles 6239, 6244, 6245; 2008, No. 29 (Part I), Article 3418, No. 30 (Part II), Article 3616; 2009, No. 1, Article 17, No. 29, Article 3616; 2010, No. 30, Article 4014; 2011, No. 7, Article 901, No. 15, Article 2019, 2023, 2024, No. 30 (Part I), Article 4590, No. 48, Article 6733, No. 50 , Article 7351; 2012, No. 25, Article 3268, No. 31, Article 4318, No. 53 (part 1), Article 7585; 2013, No. 23, Article 2882, No. 27, Article 3477; 2014 , No. 16, Article 1830, Article 1836, No. 30 (Part I), Article 4254, No. 42, Article 5615; 2015, No. 27, Article 3957, No. 29 (Part I), Art. 4342, 4356, 4379, 4380; 2016, N 1 (part I), art. 82).

2. This Procedure applies when carrying out domestic and international air transportation of disabled passengers and other persons with disabilities on regular and charter flights.

3. Passengers from among the disabled and other persons with disabilities for booking and concluding a contract air transportation can contact the carrier or carrier's agent directly at air transportation sales points, either by phone or email, or book a passenger seat and capacity independently through information systems.

4. Passengers from among the disabled and other persons with disabilities, when booking and concluding an air transportation agreement, are required to inform the carrier or carrier’s agent, and when concluding an agreement on the sale of a tourism product - to the tour operator or travel agent, about the disabilities they have, as well as about the dimensions, weight and other characteristics of individual vehicles (including the presence and specifications batteries) carried on board the aircraft.

5. The carrier or the carrier’s agent, when booking and concluding an air transportation agreement, must provide disabled passengers and other persons with disabilities with information:

on services provided by the carrier on board the aircraft;

on services provided at the airport, in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation";

on procedures for air transportation and issuance of personal vehicles used by passengers.

6. When concluding an agreement on the sale of a tourism product, a tour operator or travel agent must provide disabled passengers and other persons with disabilities with the information specified in paragraph 5 of this Procedure.

7. Services at airports and on board aircraft are provided to passengers with disabilities and other persons with disabilities upon request for the need for services.

Request for the need for services provided by the carrier on board the aircraft, in accordance with subparagraph 2 of paragraph 19 of this Procedure, as well as for services provided at the airport, in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation" and paragraph 16 of this Procedure are presented by passengers with disabilities and other persons with disabilities to the carrier or carrier's agent when booking and/or when concluding an air transportation agreement, or to a tour operator or travel agent when concluding a sales agreement tourist product.

8. The carrier or the carrier’s agent is obliged to ensure the acceptance of requests submitted by disabled passengers and other persons with disabilities regarding the need for services provided by the carrier on board the aircraft, as well as about services provided at the airport, in accordance with subparagraphs 1-5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation", at points of sale of air transportation of the carrier or carrier's agent, by telephone or e-mail, or when booking air transportation via the Internet information and telecommunications network .

When booking air transportation via the Internet information and telecommunications network, the carrier or carrier's agent provides the opportunity to detail the request for the need for services in the appropriate request field or by telephone.

9. Agreements between carriers, carrier agents, persons providing services in the area and buildings of the airport terminal complex for departing and arriving passengers (hereinafter referred to as the service organization), and tour operators or travel agents must provide for the procedure for mutual information about the availability and content of disabled passengers and other persons with disabilities requests for service needs.

10. Providing passengers with disabilities and other persons with disabilities with passenger seats on board the aircraft is carried out taking into account compliance with flight safety requirements.

The carrier is obliged to take all possible measures to accommodate passengers with disabilities and other persons with disabilities and accompanying persons accompanying them on board the aircraft.

11. The service organization is obliged to ensure that at the entrances to the airport terminal complex and in other places determined by the service organization, the place of arrival at the airport for passengers with disabilities and other persons with disabilities, equipped with a call (notification) button, other technical equipment providing a call (notification) funds in accordance with the legislation of the Russian Federation.

Upon receiving a call, employees of the service organization are required to arrive at the passenger meeting point to provide the services provided for in this Procedure within a period of time not exceeding 20 minutes.

12. The service organization, through sound and visual warnings at the airport, and if there is an official website of the airport on the Internet information and telecommunications network also on the website, is obliged to provide information about the services provided to disabled passengers and other persons with disabilities on the territory of the airport the order in which they are provided, including:

1) on the location of passenger arrival points at the airport, equipped with a notification (call) button;

2) about the locations of wheelchairs for moving passengers around the airport;

3) on the location of parking lots allocated for passengers;

4) about meeting places for passengers;

5) telephone numbers where you can get additional information;

6) on the location of places for walking guide dogs;

7) about transport for moving between terminals, other ground transport;

8) on restrictions when transporting individual vehicles used by passengers (size, weight, other design features);

9) about services for the provision of wheelchairs (or electric chairs) for moving around the airport;

10) on the procedure for contacting employees of the service organization;

11) on the procedure for providing services provided at the airport, in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation", as well as other services provided at the airport.

13. Upon request for a need for services submitted by passengers with disabilities and other persons with disabilities when booking and concluding an air transportation agreement or when concluding an agreement on the sale of a tourism product, the following services are provided at the airport by the service organization without charging an additional fee:

1) support and assistance in check-in and baggage handling;

2) support and assistance during the passage of border, customs, sanitary-quarantine, veterinary, quarantine and phytosanitary types of control provided for by the legislation of the Russian Federation, as well as during pre-flight inspection;

3) accompaniment and assistance when boarding an aircraft, including, if necessary, the use of ambulifts for passengers who are unable to move independently;

4) boarding a passenger seat on board an aircraft as a priority;

5) disembarkation of passengers from the aircraft using wheelchairs and (or) ambulatory lifts, carried out after other passengers have exited, including accompaniment and assistance in moving objects carried by passengers on board the aircraft;

6) personal meeting of passengers by employees of the service organization at the airport of arrival;

7) escort and assistance in moving passengers in the terminal building.

14. Upon request for services from disabled passengers and other persons with disabilities, submitted directly to the service organization at the airport, the following services are provided without charging additional fees:

1) meeting passengers at the place of arrival and providing assistance when moving around the airport if passengers notify about their arrival;

2) provision of wheelchairs and (or) other means for moving passengers around the airport;

3) provision of temporary use of wheelchairs to passengers unable to move independently in the event of a delay in delivery to the destination airport or stopover airport of a special mobility aid belonging to the passenger, or loss or damage (spoilage) of this aid during air transportation;

4) providing assistance in walking guide dogs.

15. In the event of a delay in the departure of an aircraft, an employee of the service organization regularly, in accordance with the technology approved by the service organization, or upon the call of a disabled passenger and other persons with disabilities, assists him in providing information about the departure of the aircraft.

16. Disabled passengers and other persons with disabilities must be provided with the opportunity to remain in their own wheelchair (except for an electric wheelchair) until boarding the aircraft.

The power wheelchair used by the passenger is checked in as checked baggage upon check-in.

Passengers using a power wheelchair are required to carry a set of keys/tools for disconnecting the wheelchair battery terminals, as well as battery packaging in accordance with the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air1.

Disconnection and connection of the battery terminals of an electric wheelchair is carried out by passengers independently or upon request of the need for services - by the service organization.

17. The issuance of wheelchairs used by passengers with disabilities and other persons with disabilities at the airport of destination or stopover airport is carried out in the baggage claim area upon request for the need for services submitted in accordance with paragraph 7 of this Procedure, or submitted when check-in for the flight, immediately after passengers disembark from the aircraft.

At the transfer airport, the issuance of wheelchairs used by passengers with disabilities and other persons with disabilities is carried out upon a request for the need for services submitted in accordance with paragraph 7 of this Procedure, or presented at check-in for the flight, in the baggage claim area, or immediately after disembarking from the aircraft, provided that the minimum connecting time with the flight on which the passenger has a reserved seat is more than four hours.

If there is no request for the wheelchair used by the passenger at the transfer airport or if the connecting time with the flight on which the passenger is booked is less than four hours, the service organization is obliged to provide passengers who are unable to move independently with a wheelchair for mobility around the airport.

18. At the airport and on board the aircraft, disabled passengers and other persons with disabilities perform medical procedures, take food and medications, personal care, sanitary and hygiene procedures, as well as look after a guide dog independently or with the help of accompanying persons.

The carrier does not lift or carry disabled passengers and other persons with disabilities.

19. On board the aircraft, the carrier provides the following services to disabled passengers and other persons with disabilities:

1) familiarization with the rules of behavior on board the aircraft and other relevant information in a form accessible to passengers;

2) provision of temporary use of an on-board wheelchair for movement on board an aircraft to passengers unable to move independently upon a request for a need for services submitted in accordance with paragraph 7 of this Procedure;

3) assistance in placement hand luggage carried by the passenger on board the aircraft;

4) assistance in moving to the toilet and back, including the use of an onboard wheelchair, for passengers who are unable to move independently.

20. The luggage of disabled passengers and other persons with disabilities at the airport of departure must be loaded onto the aircraft in such a way that at the destination airport it is possible to unload it from the aircraft first.

21. Wheelchairs and other assistive devices used by passengers with disabilities and other persons with disabilities are transported as checked baggage in the luggage compartments of the aircraft.

IN passenger compartment The aircraft is allowed to carry folding wheelchairs and other assistive devices used by passengers, the weight and dimensions of which do not exceed the dimensions of hand luggage established by the Federal Aviation Regulations" General rules air transportation of passengers, baggage, cargo and requirements for servicing passengers, shippers, consignees", approved by Order of the Ministry of Transport of Russia dated June 28, 2007 N 82 (registered by the Ministry of Justice of Russia on September 27, 2007, registration N 10186), as amended by orders Ministry of Transport of the Russian Federation dated October 8, 2008 N 165 (registered by the Ministry of Justice of Russia on December 24, 2008, registration N 12964), dated October 25, 2010 N 231 (registered by the Ministry of Justice of Russia on December 14, 2010, registration N 19174), dated April 2, 2012 N 88 (registered by the Ministry of Justice of Russia on May 5, 2012, registration N 24083), dated April 30, 2014 N 114 (registered by the Ministry of Justice of Russia on May 23, 2014, registration N 32421), dated July 16, 2014 No. 187 (registered by the Ministry of Justice of Russia on August 25, 2014, registration No. 33780) (hereinafter referred to as the Federal Aviation Regulations).

22. Wheelchairs used by disabled passengers and other persons with disabilities are accepted for air transportation provided that passengers submit a request for services in accordance with paragraph 7 of this Procedure.

Wheelchairs used by passengers are accepted for air transportation without charging an additional fee.

23. Organization of interaction, coordination, operational control of the process of servicing passengers with disabilities and other persons with disabilities, as well as processing requests for the need for services at the airport (including requests from carriers according to the automated booking system in the format of standard PAL/CAL messages) are carried out specialized division of the service organization.

24. Services for disabled passengers and other persons with disabilities are carried out by performing the following sequential actions:

24.1. Upon departure: start of service (starts from the moment information about the arrival of passengers at the airport is received) - check-in for the flight, departure to board the aircraft, end of service - boarding the aircraft (completion of accommodation on board the aircraft).

24.2. Upon arrival: obtaining information about the presence of disabled passengers and other persons with disabilities on board the aircraft, when placing the aircraft in a parking area that is not equipped with a boarding bridge, calling a special vehicle/ambulift (for passengers with an escort service to passenger seat on board the aircraft, passengers on stretchers, passengers who, for medical reasons, require the use of an oxygen cylinder) and a request for an escort service, aircraft arrival, disembarkation of passengers from the aircraft, delivery to the arrival hall, baggage collection.

25. Services for disabled passengers and other persons with disabilities in the station areas are carried out by performing the following sequential actions:

25.1. When passengers contact an employee of a service organization on the territory of the terminal area or in the hall of the airport complex with a request to provide them with assistance in transportation, the employee of the service organization informs a specialized unit of the service organization about this.

25.2. An employee of a specialized unit of the service organization accompanies (transports) the passenger and his luggage to the first aid station, if the passenger needs medical services, or to the check-in counter, if the passenger does not need medical services and wishes to check in for the flight in the prescribed manner.

25.3. The inspection of passengers and their luggage, as well as the inspection of persons accompanying them, including employees of a specialized unit of the service organization, carried out at the entrances to the airport, is carried out out of turn.

26. Services for departing passengers with disabilities and other persons with disabilities are carried out by performing the following sequential actions:

26.1. The check-in line manager checks in passengers and checks in luggage out of turn.

If the passenger is traveling to the transfer airport, the check-in line dispatcher, in the absence of restrictions on the issuance of a wheelchair at the transfer airport, checks with the passenger on which sections of the air transportation require the wheelchair being used to be issued to the passenger.

26.2. Upon arrival at the service area, an employee of a specialized unit of the service organization transfers the passenger into a wheelchair provided by the service organization to move around the station and terminal areas, and delivers the wheelchair, registered as checked baggage, to the assembly room for subsequent transportation and placement on board the aircraft .

26.3. Wheelchair searches are carried out at the baggage inspection point.

26.4. When checking in for a flight, the check-in line manager checks the availability of the appropriate codes to provide the necessary service at the arrival airport. If necessary, the check-in line manager adjusts the special service code to meet the needs of passengers.

26.5. The check-in line controller allocates passenger seats that meet the needs of passengers, subject to compliance with flight safety requirements:

Passenger seats at emergency exits are not provided to disabled passengers and other persons with disabilities;

for the installation of stretchers, a number of passenger seats are provided upon payment for their use in the manner established by the Federal Aviation Regulations.

26.6. After passengers are registered for a flight during international air transportation, an employee of a specialized unit of the service organization delivers passengers to the zone customs control to undergo customs clearance and customs control, then to the cabin passport control for passengers to undergo border control procedures out of turn.

26.7. After passengers pass through border control, an employee of a specialized unit of the service organization delivers passengers to the control zone (pre-flight inspection point), where passengers pass pre-flight inspection passengers and their belongings, and then delivers passengers to the boarding waiting area to the appropriate gate no later than the start time of boarding according to the aircraft maintenance schedule.

26.8. If the aircraft is installed at a parking area equipped with a jet bridge, the dispatcher at the boarding control desk, when the aircraft is ready, invites disabled passengers and other persons with disabilities to board the aircraft out of turn, before the rest of the passengers board. If, at the time of boarding for the flight, passengers with disabilities and other persons with disabilities are not at the boarding gate, the dispatcher at the boarding control desk provides priority service upon their arrival.

26.9. If the aircraft is installed in a parking area that is not equipped with a boarding bridge, passengers are transported using a special vehicle, an ambulift or an apron bus.

26.10. Employees of a specialized division of the service organization accommodate passengers on board the aircraft, accompanied by a flight attendant (the designated flight attendant whose area of ​​responsibility includes the passenger seats of disabled passengers and other persons with disabilities) to the passenger seats indicated on the boarding pass.

27. Services for arriving passengers with disabilities and other persons with disabilities are carried out by performing the following sequential actions:

27.1. Disembarkation of passengers from the aircraft is carried out last, immediately after all passengers have disembarked, while an employee of a specialized unit of the service organization assists passengers in transferring from a passenger seat to a wheelchair provided by the airport.

27.2. An employee of a specialized unit of a service organization transports passengers to pass border control (during international air transportation). After passing border control, an employee of a specialized unit of the service organization accompanies passengers to the arrivals hall.

27.3. An employee of a specialized department of a service organization helps passengers retrieve their luggage. If a passenger has checked in a wheelchair as checked baggage, an employee of a specialized unit of the service organization receives the passenger's baggage, unpacks the wheelchair, brings it into working position, transfers the passenger to his wheelchair and accompanies the passenger and his baggage to the place of customs control (when carrying out international air travel). transportation).

27.4. If the luggage of a disabled passenger or other person with disabilities is lost, as well as damage to the luggage or loss of part of its contents, an employee of a specialized unit of the service organization delivers the passenger to the baggage tracing counter, where the passenger issues documents for the unreceived (damaged or with the loss of part of the contents) baggage and passenger customs declaration (when carrying out international air transportation) in the prescribed manner.

27.5. After receiving the luggage, an employee of a specialized unit of the service organization accompanies the disabled passenger and other persons with disabilities to the vehicle at the station area and provides assistance in boarding the vehicle and loading his luggage.