To Sheremetyevo Airport:

Aeroexpress tickets to Sheremetyevo can be purchased at the Aeroexpress railway terminal building at the Belorussky railway station (Belorusskaya metro station). Entrance to the terminal is through entrances No. 3 and No. 4 of the station. You must purchase a ticket at the selected fare at the terminal. If necessary, you can register for domestic flight and check in your luggage. Travel time to the airport will be 35 minutes. The electric train arrives at the platform of the Aeroexpress railway terminal, located near Sheremetyevo-F. To get to Sheremetyevo-B and C, you should use the free bus. The stop is located on the ground floor at the entrance to the terminal. Travel time will be 20 minutes.

To Moscow (to Belorussky Station):

Runs from Sheremetyevo-B and C terminals free bus to the Aeroexpress railway terminal. The bus stop is located at the exit from the Sheremetyevo-B arrival hall, on the left, on the station square. Travel time will be 20 minutes. From Sheremetyevo-F terminal You can walk along the above-ground pedestrian gallery (7 minutes) to the Aeroexpress railway terminal building, which is located on the airport forecourt. The pedestrian gallery is located at the level of the Sheremetyevo-F departure hall. The express arrives in Moscow at Belorussky Station. Travel time will be 35 minutes.

Fare:

Full cost – 400 rubles. 00 kop. Children under 5 years old – Free Children from 5 to 7 years old – 130 rub. 00 kop. “Family” tariff: Two adults + children (up to 3 children) under the age of 14 years – 810 rub. 00 kop. Round-trip fare – 800 rubles. 00 kop.

  • Ticket for one adult passenger: economy: 360 rubles. business: 900 rubles.
  • Children's ticket economy. class for children from 5 to 7 years old is purchased at the ticket office at the station/airport.
  • The passenger has the right to carry free of charge in economy class. class of children under 5 years of age.
  • For children in business class, a full ticket (adult) is purchased.

You can buy an Aeroexpress ticket on the website in advance (90 days before the trip), directly when purchasing an air ticket from/to Moscow. The ticket is available for sale in any browser. Print boarding pass directly from the browser you are using, without changing the default printing settings for the ticket.

Buying an Aeroexpress ticket:

Step 1. Select travel parameters: date, direction, fare, number of tickets. Confirm your agreement with the rules for issuing an electronic ticket and proceed to selecting a payment method. When purchasing a ticket for a business class carriage, you must select a seat in the cabin on the proposed carriage layout. Step 2. Select a payment method, indicate your valid email address or mobile phone number, where a message with a link to e-ticket(route receipt). You can provide either just an email address or a mobile phone number. A link to the paid ticket will be sent to you by email or phone, respectively. Step 3. Pay for the ticket following the instructions of the payment system you have chosen. Step 4. To view your ticket, open the email you received or use the link sent to your specified mobile phone number. The ticket received by email must be printed. To pass through the turnstiles at Aeroexpress terminals and at Moscow airports, simply attach a printed electronic ticket to the reader, or, with a ticket received on a mobile phone, attach the mobile phone screen with a QR code. Please note that tickets purchased on the website do not serve as a supporting document for reimbursement of travel expenses for the accounting department.

Payment methods for Aeroexpress tickets

It is possible to pay for tickets on the website only with Visa and MasterCard bank cards. If the payment transaction was successful, but access to the page with the paid ticket was not provided, contact Aeroexpress technical support for clarification by phone hotline 8-800-700-33-77.

Aeroexpress e-ticket


An electronic ticket purchased via the Internet or mobile phone is valid only for the direction specified when purchasing the ticket. Tariff "Standard" - valid during the departure date indicated on the ticket; Business class fare - valid only for the flight specified in the electronic ticket. When choosing a version itinerary receipt for mobile devices, make sure your phone plays it correctly in advance. For this: - make sure that the data service via GPRS is connected and configured; - follow the link in the SMS message containing the payment results. The opened page should display an electronic ticket with a barcode image. There is no need to print out an electronic ticket received on your phone. If the barcode cannot be reproduced, contact the technical support service by calling the Aeroexpress hotline 8-800-700-33-77. For the convenience of passengers, the purchased ticket can be resent to an email address or another mobile phone number. Tickets without a barcode image cannot be checked.


To pass through the turnstile, attach the barcode ticket to the reader.

Refund of Aeroexpress e-ticket:

Purchased e-tickets are non-refundable. A passenger can receive the full fare in the event of an unplanned interruption in the movement of electric trains for more than 1 (one) hour. However, in other cases, refunds for unused tickets for a single trip are not made (in accordance with the Rules for the provision of transportation services on railway transport passengers, as well as cargo, luggage and cargo luggage for personal, family, household and other needs not related to business activities, approved by the Decree of the Government of the Russian Federation of 03/02/2005. No. 111). Refunds for unused subscription tickets is carried out in the manner and in the cases provided for by the Rules for the transportation of passengers, luggage and cargo luggage on federal railway transport, approved by Order of the Ministry of Railways of the Russian Federation dated July 26, 2002 N 30.

Fulfillment of mutual obligations of the parties:

The obligation to pay for an electronic ticket is considered fulfilled by you from the moment you receive a notification from the relevant payment system about the fact of successful payment. The obligation to provide you with an electronic ticket is considered fulfilled by Aeroexpress from the moment the itinerary receipt is sent to the email address you specified or a link to the itinerary receipt is sent via SMS to your phone number. Sufficient proof of such sending is a copy of the message sent to you with a link to the itinerary receipt saved by Aeroexpress.

The process of obtaining monetary compensation for a returned receipt transport company Aeroexpress takes place in several stages. The company has fairly straightforward rules and strict restrictions in this regard.

According to the Decree of the Government of the Russian Federation dated March 2, 2005 N111 and paragraph 15 therein (hereinafter referred to as the Rules), the passenger has the right to compensation in the amount of the full cost in one case: an unexpected interruption in train traffic for more than one hour in the manner prescribed by the basic rules for the transportation of passengers, baggage, cargo baggage. In any other cases, compensation for funds for a one-time trip on a suburban train is not made.

The exception is (travel receipt paid through the official websites of Aeroexpress, or mobile applications and websites of partner carriers). If you are unable to use the purchased electronic receipt, you have the legal right to change the details of this document once.

Return of an electronic ticket

To receive compensation for an electronic travel receipt, you will need to make changes to your travel parameters. The required actions are carried out through your personal account on the website or in the mobile application:

  • application for mobile phones.

This service is publicly available only to previously registered users. If you are not authorized or do not remember your password and login, please contact the specified Aeroexpress customer support number: 8-800-700-33-77.

To cancel a ticket, follow these steps:

  1. In the column of your personal account called “My ticket” select the required reservation.
  2. Next, click the “Cancellation Request” button.
  3. Accept the agreement with the amount offered for the ticket.
  4. Receive cash in the same way you previously paid for your train ticket. The money will be transferred within 5-10 business days.

It is necessary to take into account factors that influence the amount that the passenger will receive after implementing the above points. The actual cost of travel is subject to deduction:

  • commissions. The client pays for the service provided for him to cancel the electronic ticket;
  • bank interest for purchasing a ticket.

Return deadlines

Changes made to the electronic details travel document at the “Standard” and “Round-Round” fares, which the user purchased on the Aeroexpress website or mobile application, are credited to the client if the departure date indicated on the ticket has not expired. Derogation from this paragraph is possible only if the buyer pays for his ticket on the day of departure.

For those departing in a business class carriage, the time frame is slightly expanded. The deadline for passengers to make changes to their electronic receipt is set at 30 minutes before train departure. The Aeroexpress departure time is always indicated on the ticket.

You are allowed to purchase up to five receipts at one time at one rate. By making travel changes to one ticket, you will automatically change the details of all other tickets from the general order.

Features of return and transfer of funds

The originals of all travel tickets and receipts for various fees remain with the transport company and become the basis for a refund in all cases of compensation for unused or partially used travel documents.

For getting reference information For questions regarding the return of electronic tickets for Aeroexpress electric trains, as well as if difficulties arise with the return, please call the transport company: 8-800-700-33-77 or contact the support service using the feedback form.

A refund for an unused travel receipt purchased by bank transfer or using a payment card is made to the bank account of a legal or individual who paid for the travel document.

Refund of a ticket when purchased on partner sites

The process of monetary compensation when purchasing a ticket on partner websites is possible after the passenger fills out and submits a written application.

Aeroexpress carries out railway connections between Moscow and the airports of the Moscow aviation hub (Vnukovo, Domodedovo and Sheremetyevo). Since the capital's main highways are too congested, rail transport is an excellent way to get to the airport from the city center quickly and on time.

Aeroexpress trains depart from railway terminals near stations on the Circle Line of the Moscow Metro. Travel time to Vnukovo and Sheremetyevo airports is approximately 35 minutes, to Domodedovo - approximately 45 minutes.

Trains to the airport:

Trains from the airport:

  • from Domodedovo Airport - to Paveletsky Station;
  • from Sheremetyevo Airport - to Belorussky Station;
  • from Vnukovo Airport to Kyiv Station.

How to order a ticket?

If Moscow is the starting or ending point of your trip, when booking an air ticket, the system will automatically select the required Aeroexpress train ticket. Select the desired route and pay for the service along with the air ticket.

When creating an order, the system will automatically select the required Aeroexpress train ticket if Moscow is the starting or ending point of your route.

Tickets for the “Standard” fare can be purchased immediately before the train departs or in advance, but not earlier than 90 days before the expected date of travel. If you purchase tickets three or more days before your trip, their cost will be lower.
Under the “Standard” fare, the passenger is not provided with specific seat. If there are no free seats, traveling while standing is allowed.
The ticket is valid for 30 days from the date specified upon purchase.

How to use the ticket?

After successful payment for the complex service, an electronic ticket with a QR code will be sent to the email address you specified during registration. Print it out and attach the QR code to the reader when passing through the Aeroexpress turnstiles.
IMPORTANT! You need to print your ticket directly from your browser. When sending an electronic ticket for printing, you must comply with the following requirements: do not change the print settings (print quality, page scale and image size) that are preset by default; The QR code located on the itinerary receipt must be well printed and readable; the presence of any defects on it is unacceptable. If these requirements are not met, the ticket is considered invalid.

How to return a ticket?

The procedure for canceling the complex service “Air + Aeroexpress” consists of two stages - cancellation of an air ticket and cancellation of an Aeroexpress ticket. You can only cancel your Aeroexpress train ticket, but the air ticket will remain valid.

To return your Aeroexpress ticket, you need to:

  • Log in to the site website.
  • Log in to the “My Ticket” section, select the “Aeroexpress” tab and open the desired reservation.
  • Click the “Cancellation Request” button.
  • Agree with the amount to be refunded.
Funds will be credited to the card you used to pay for the order within 3-5 banking days.

Note!
You can return your ticket until 11:59 p.m. on the day preceding the day of travel.
When canceling a ticket for Aeroexpress trains, its full cost (agency service fee in the amount of 1 AZN, as well as the payment system markup withheld by the bank when paying for the ticket) is subject to a refund.

If an Aeroexpress train ticket was issued along with the air ticket, an agency service fee of 1 AZN will be charged for making changes to the train ticket.