Rules of participation. Premium discount and points for purchases for members of “Belavia Leader Belavia Leader personal
Every airline that values its reputation and values its customers has frequent flyer reward programs. It’s hard to believe, but it seems that such programs are that rare case when free cheese is not only in a mousetrap. True, you still have to earn money for cheese first. How to do this - in brief overview loyalty programs for airlines flying from Minsk.
Tatiana CHUDAK
Every airline that values its reputation and values its customers has frequent flyer reward programs. It's hard to believe, but it seems that such programs are that rare case when free cheese is not only in a mousetrap. True, you still have to earn money for cheese first. Find out how to do this in a brief overview of loyalty programs of airlines flying from Minsk.
At first a few general comments. Participation in the programs is voluntary and absolutely free, and any passenger over two years old can become a participant. A general principle for all programs: the “conventional units” earned on flights - most often miles - are a kind of airline money, which, if there is enough of it, can be exchanged for an upgraded class of service, a ticket, Additional services the airlines themselves, as well as the services of their partners from related areas of activity (hotels, car rental stores, shops, etc.). The most important difference between loyalty programs, as a rule, lies in the accumulation mechanisms bonus miles. Important: a competent participant of any loyalty program always calls (indicates) the card number before booking a ticket, so that the earned miles are immediately credited to the account (in most programs, after the flight, if you save your boarding passes, you can credit miles after the fact), and remembers that in the case of a flight on For an award ticket, taxes and fees are paid by the passenger.
"Belavia": "Belavia Leader"
How to get involved: To join the program, you must fill out an application form, the form of which can be obtained from sales offices or agents, and send it to the airline by mail. You can also fill out a form for participation in the program on the official website. The airline promises to consider the application within 15 working days. After the participant collects 1,500 qualifying points or makes three paid flights on regular Belavia flights, he will be sent a permanent program participant card. Until this moment, the participant uses a temporary card, which can be obtained along with the application form in the offices or printed from his personal account on the website.
How to earn points: Points within the Belavia Leader can be qualifying, which are awarded for flights on the airline’s regular flights and depend on the route and booking class, and non-qualifying, which can be additionally awarded as part of special offers, as “gifts” for certain events or bonuses for participants in the elite levels of the program. In order to move from the starting to the “silver” elite level, you need to collect 25,000 qualifying points during the year, to the “gold” - 50,000. Elite levels include, among other benefits, additional accrual of points: 10% and 25% on the “silver” and “gold” levels, respectively.
What to pay attention to: Points for flights to charter flights and are not awarded on award tickets. Points can be awarded for flights taken 2 months before registration. The “expiration date” of accumulated points is 2 years. It is best to book an award ticket 4 business days before the planned flight.
Belavia Leader provides for participation in the program for corporate clients. An economy class flight on the route Minsk - Tel Aviv is worth 600 points.
More information at www.belavia.by/leader
airBaltic: BalticMiles- “new northern currency”
How to get involved: The application form can be found in logbook Baltic Outlook, at ticket sales offices, check-in counters or in the business lounge of Riga Airport. You can also fill out the form online at www.BalticMiles.com, www.airBaltic.com. Confirmation of registration of a “paper” application will arrive by email within two weeks, and a number will be assigned immediately (temporary card). After the first flight from the moment of registration, the passenger will receive a starter package with a plastic participant card by mail.
How to earn miles: Miles are awarded for flying on scheduled airBaltic flights and flights of partner airlines, as well as for using the services of partners from non-aviation industries. The number of miles earned on airBaltic flights depends on the flight direction and class of service: from 500 miles for flights from Riga in economy class to the Baltic countries, Scandinavia and Finland to 4,500 miles for business class flights to the countries of the South Caucasus, Central Asia and the Middle East.
What to pay attention to: The BalticMiles program started on October 1, 2009 and this moment is in the process of growing. In particular, the network of partners is expanding to provide members with more opportunities to earn and spend miles. Already now, program participants are exempt from the registration fee for airBaltic flights (5 euros for ordinary passengers). Award tickets and vouchers confirming changes in class of service on board are issued electronically. Children who participate in the program receive specially designed Young Pilot cards and earn miles in the same way as adults, provided they have a separate seat reserved for them. Miles can be credited for flights taken before joining the BalticMiles program if they took place no more than 30 days before registering as a member.
Passengers who previously had a high status in the Eurobonus system, after registering in the BalticMiles program, move to the prestigious BalticMiles Executive and BalticMiles VIP levels.
The flight Minsk - Riga will add 750 miles to your account. By subscribing to the BalticMiles program before December 1, you can become the owner of 1 million award miles.
More information on www.balticmiles.com
CzechAirways: OKPlus
How to get involved: To participate in the program, you need to fill out an application in regular or electronic form or register by phone at the airline’s contact center. The program membership card is sent immediately after the first transaction is marked on the participant’s account: a completed flight or use of a partner’s service.
How to earn miles: Miles are awarded for flights on scheduled flights of Czech Airlines and its partners SkyTeam alliance, as well as for flights with other airline partners of the program and for using the services of partners not involved in air transportation. In addition, miles can be purchased or transferred (albeit in a limited number) from the account of another OK Plus member. Miles can also be awarded for recommending a new active participant in the rewards program (1,000 miles for each registered newcomer). In one domestic flight Czech Airlines is awarded at least 500 miles, for international - 750 miles. The number of miles also depends on the fare of the purchased ticket. When a passenger reaches the required number of miles, they automatically receive a Silver, Gold or Platinum membership card, which is valid for one year.
What to pay attention to: During the Promo Bonus promotion, an additional number of miles are awarded for each flight. If an award ticket or other OK Plus reward is returned, 5,000 miles will be deducted from the program member's account. When changing the class of flight, a certain number of miles are withdrawn from the account of the owner of a “silver” or “gold” card for each segment of the journey, depending on the flight distance. You can receive a program member account statement every month by email (free) or every quarter by regular mail (for 2,000 miles). New members of the program can earn miles for flights with by Czech company Airlines, which were carried out a maximum of 3 months before the date of registration. The accumulated miles can be used for 2 years, provided that at least one transaction is recorded on the account during this time. For the flight Minsk - Prague, 750 miles are awarded.
More information on www.ok-plus.com
EtihadAirways: EtihadGuest
How to get involved: Most quick way- fill out a form at any airline representative office or at the check-in counter at the airport, so the passenger instantly becomes the owner of a membership card. The most technologically advanced is to fill out the on-line registration form. In this case, the membership card will be sent within 30 days. The “classic” way is to send a completed application form and receive a membership card by regular mail.
How to earn miles: Miles are awarded for flying on airline flights and using the services of partners (hotels, banks, car rental services, shops). As miles are accumulated, the member moves up from Tier 1 (Etihad Guest Tier) to Tier 1 (Etihad Guest Silver) and then to Tier 1 (Etihad Guest Gold). Each new level involves new bonuses, including when accruing miles. The number of miles accrued depends on the flight distance, as well as the class of ticket. For example, for a Pearl Business class ticket 50% of the number of miles is added, for Diamond First class - 100%. During registration new member Etihad Guest receives 500 welcome miles.
What to pay attention to: The program allows you to receive bonuses immediately after the first mile is credited. If a member does not have enough miles to receive bonuses, he has the right to use the “miles plus money” combination. In this case, the passenger himself decides how many miles to spend and how much to pay in cash. Moreover, miles are also awarded for amounts spent on bonuses under the program. The program operates continuously, i.e. a member can purchase an award ticket even during the high season. Additional benefit of Etihad Guest - family card, which allows you to register up to 8 family members and transfer 100% of the accumulated miles from one account to another, which makes it possible to earn the miles needed for awards much faster. In addition, miles for flights taken 3 months before card registration can be restored. Etihad Guest Miles are valid for bonuses for 3 years from the date they are awarded. For a flight on the route Minsk - Abu Dhabi in Coral Economy class you are awarded 2463 miles.
More information at www.etihadguest.com
Lufthansa, Austrian,LOT: Miles & More
How to get involved: To become a member of the program, you must register in a way accessible to the passenger (for example, by filling out the registration form on the website) and open a personal Miles & More account. To confirm the opening of an account, a new program participant receives a confirmation with a card number, which gives him the right to accumulate miles. The card itself is issued after the first mile is credited to your account.
How to earn miles: The number of miles awarded for direct flights is traditionally based on the distance between origin and destination, the posted minimum number of miles, or published flat rates. The number of miles is multiplied by the booking class factor in accordance with the paid class of service indicated on the ticket.
What to pay attention to: By subscribing to the Miles & More newsletter before December 31, 2009, you can receive 500 miles, which will be credited to your account within a month from the date of subscription. The program allows you to accumulate award miles when traveling on certain charter flights. Miles not credited automatically can be reinstated within 12 months of using the relevant service. Award miles not used within 36 months from the date of enrollment will be forfeited at the end of the next quarter. Rewards received for miles can be transferred to close relatives or friends, but cannot be exchanged for other bonuses or sold. A flight in standard economy class on the route Minsk - Berlin with a stop in Vienna will add 3,000 miles to your account.
More information at www.miles-and-more.com
TurkishAirways: Miles & Smiles
How to get involved: You can fill out the form in any format convenient for the passenger. The membership card is sent to the client after the first scheduled flight made by Turkish Airlines or any other company belonging to the Star Alliance.
How to earn miles: Miles earned through the Miles & Smiles program are classified as status miles and bonus miles. Depending on the amount, the accumulated status miles allow you to become the owner of a Classic Plus, Elite or Elite Plus membership card. Status miles are awarded for flights on domestic and international flights of Turkish Airlines, as well as flights of Star Alliance airlines; Award miles can be earned by using the services of partner hotels, car rental services or by paying credit card Shop & Miles Credit Card. Miles can be accumulated throughout the year and can be used within three years from the last time miles were credited. Despite the fact that issuing award tickets is often impossible during the high season due to increased demand, the validity of the program is not extended under any pretext.
What to pay attention to: Elite Plus card holders have the opportunity to participate in the program as a family. On the company's own flights, members can take advantage of the "companion ticket" service: the companion of a passenger using an award ticket can fly for much less miles than it would take to issue a second award ticket. A flight from Minsk to Istanbul in an economy class cabin will add 893 miles to your account.
More information at www.thy.com/smiles
Companies: airBaltic, Czech Airways, Etihad Airways, Lufthansa, Austrian, LOT, Turkish Airways
This aviation company with the call sign “Belarus Avia” is coded with the following symbols: in ICAO – BRU, in IATA – B2. Belavia was founded in 1996 and is subordinate to the Council of Ministers of the Republic of Belarus.
The company's headquarters is located in Minsk, but there are representative offices in some countries of the former Soviet Union and the Far Abroad. In Moscow, the company's office is located in Armenian Lane. You can contact the Russian representative office by phone +7 495 623 10 84 or by email [email protected].
Belavia Airlines has its official website - www.belavia.by, where you can get information on issues related to flight conditions.
Story
The date of formation of the national company Belavia is considered to be 03/05/96, but it would be more correct to indicate 1991, when, after the collapse of the USSR, the Belarusian unification civil aviation inherited the entire aircraft fleet located on the territory of this republic.
After the reorganization of civil aviation in Belarus, the company opened new international routes, and since August 1997 it became a full member of the IATA association.
In 1998, Boeings appeared in the fleet, and after the merger with Minskavia, Yaks. Before this, Tu, Ana and Ily were used on flights.
2000 - merger with the Mogilevavia company, and in 2002 cooperation with Austrian airlines was established. In 2003, joint work with Air Baltic began. During the same period, commercial agreements were concluded with Aeroflot, Lufthansa, LOT, Aer Lingus and others.
In the National Competition “Brand of the Year”, Belavia won bronze for professionalism in 2003. In 2008, the company received a certificate of compliance with safe operation standards. In February this year, passengers have the opportunity to buy e-tickets for flights of this company, and in 2010 an electronic interline agreement was concluded with Air France.
Expanding its aircraft fleet, the company is developing new international routes and signing agreements with foreign air carriers.
Check-in at the airport for Belavia flights begins 2 hours before departure and ends 40 minutes. If there is one check-in counter, then business class passengers and members bonus program undergo the procedure out of turn.
Note! At the airport, you can also check in yourself by going to the self-service kiosks. In this case, the procedure begins 22 hours before departure and closes 1 hour.
For the convenience of passengers, the company offers to check in for a flight without leaving home. The online check-in service is available 2 days before the flight and ends 2 hours before departure. To do this, just go to the company’s website https://belavia.by/home/.
Dockings
The company tries to operate transit flights strictly on schedule. If there is more than an hour between connecting planes, all passengers will be accommodated in the rest area for transit passengers. In case of a long flight delay, the company will provide hotel rooms to passengers. If there is a delay and the connection does not take place, passengers will be rebooked on another flight.
Baggage rules
The ticket price includes baggage and hand luggage with standardized weight and dimensions according to the category of passengers (data are shown in the table below).
Baggage and hand luggage allowances
Attention: The internal data of table “63” is corrupted!
Note! You are allowed to bring a summer folding stroller, a car child seat or a portable cradle for an infant into the salon free of charge.
Nutrition
Belavia airline provides its passengers with free meals on all flights. For short flights, these are light snacks, cold cuts, vegetables or sandwiches. Drinks to choose from: tea, coffee, juices, water. On flights lasting more than 1.5 hours, additional hot dishes are served: fish, meat, poultry plus a side dish.
The business class menu includes red fish, shrimp and caviar. Alcohol is offered to everyone.
Traveling with children
Children under 2 years of age can fly on board Belavia for free if they are in the arms of a parent. In case of using a car seat or a portable cradle, the fee is paid. extra bed at an adult rate.
Children over 5 years old can fly without adults if their parents pay for the escort service by reserving a seat for a company representative.
Important! Baby food This is not provided on Belavia planes, so parents should take care of it themselves.
Aircraft fleet
The company's fleet includes 29 pieces of equipment for transporting passengers. The average age of the aircraft is 22 years. Brief data is given in the table below.
Belavia aircraft fleet
Attention: The internal data of table “64” is corrupted!
The company plans to expand and update its fleet in order to diversify its route network.
Base airport
The international air carrier is based at the National Airport of Belarus "Minsk", which is located 22 km from the center of the capital.
Types of tariffs
The cost of tickets depends on the chosen air transportation route and includes not only fares, but various fees and taxes. Refunds, rebookings, and exchanges of tickets are allowed depending on the class of service. Economy in this case is divided into several subcategories.
Information on tariff groups
Attention: The internal data of table “65” is corrupted!
All fares include free transportation of limited baggage and baggage (as you can read above).
Where do they fly?
The company serves 46 destinations, of which several flights are operated to Russia:
- Moscow (“Domodedovo”, “Zhukovsky”),
- St. Petersburg (“Pulkovo”),
- Ekaterinburg ("Koltsovo"),
- Kaliningrad (“Khrabrovo”),
- Krasnodar ("Pashkovsky"),
- Sochi (airport of the same name).
There are connections with the former republics of the Soviet Union:
- Ukraine (“Borispol”, “Zhuliany”, “Kharkov”),
- Lithuania (“Vilnius”, “Palanga”),
- Latvia (Riga),
- Kazakhstan (“Almaty”, “Astana”, “Narimanovka”, “Pavlodar”),
- Turkmenistan (Ashgabat airport),
- Azerbaijan (Baku airport),
- Georgia (Batumi, Tbilisi Airport).
Belarusian Airlines covers all of Europe: from the Scandinavian Peninsula to Mediterranean Sea. With Belavia you can travel by popular resorts Cyprus, Israel, Iran and Lebanon.
bonus program
The company has a bonus program “Belavia Leader”. On flights of the carrier (as well as its partners), points are accumulated, which passengers can exchange for award tickets. The program is multi-level and provides additional benefits when choosing seats in the cabin, skip-the-line check-in, and free transportation extra baggage, access to the business lounge.
Promotions and discounts
By visiting the company's website, you can receive information about special offers for discounts and ongoing promotions regarding popular resort destinations. The company offers favorable discounts for children traveling with an escort.
Belarusian air carrier – reliable company, giving a 100% guarantee of flight safety. Belavia provides comfortable travel conditions in all classes of service, without ignoring the problems of its passengers.
Video
Belavia Airlines is the central carrier of Belarus. Belavia main hub on the map
| Headquarters: | Minsk, Belarus | |
|---|---|---|
| Main hub: | National Airport Minsk (IATA: MSQ, ICAO: UMMS) | |
| Call center: | +375 17 220 25 55 | |
| Official site: | belavia.by | |
| Classes of service | Economy | Business |
| 1 × 8 kg | 1 × 12 kg | |
| 1 × 20 kg | 1 × 30 kg | |
| free meals during the flight | ||
| "Belavia Leader" | ||
| Online registration | ||
History of Belavia airline
Since 1996, Belavia has been providing scheduled and charter flights, with representative offices in 16 countries. Passenger turnover per year is about 1.5 million people. Formally, it is Open joint stock company Belavia Airlines. Belavia has a number of partners under the “single code”: Rossiya, Azerbaijan Airlines, Severstal, Transaero and others. The company is part of International organization IATA air carriers. On December 30, 2013, by Order of the State Property Committee, in accordance with the process of corporatization of the airline, the word “national” was removed from the name. In the summer of 2016, management rebranded and changed the color scheme of the aircraft and emblems.
Belavia's main directions
In addition to additional seasonal flights, Belavia carries out scheduled air transportation of passengers to such cities as: Dubai (UAE), Ashgabat (Turkmenistan), Barcelona (Spain), Belgrade (Serbia), Vienna (Austria), Kiev (Ukraine), Paris ( France), Rome (Italy) and many others.
Flights Belavia
Belarus is hospitable and close in mentality to Ukrainians. Over the past few years, the country's capital, Minsk, has been a popular air destination. For greater comfort, you can use Belavia airline. And to book a ticket, you don’t have to go to the airport or flip through the pages of the main website, select dates, dates, conditions. It is much easier to use our form and order tickets. Here you can find all the basic information. Belavia's most popular flights are to the capital of Belarus, Minsk. Namely: , and .
Air ticket promotions from Belavia
2113 UAH/person
New route from Motor Sich airline from Zaporozhye to Minsk and back! Now it will be much easier for residents of Zaporozhye to get to Minsk (Belarus), since the air carrier Motor Sich JSC will soon launch a new flight. Starting November 30 this year, everyone will have the opportunity to fly to Minsk on any convenient day of the week. Flight schedule Destination Days of the week Departure time* Time…
Belavia company structure
The central airport of the company is the National Airport in Minsk. Currently the air carrier has the following aircraft:
- Boeing 737-300 (9 units, 145 and 148 seats);
- Boeing 737-500 (6 units, 120 seats);
- Boeing 737-800 (3 units, 189 seats);
- Boeing-767-300ER (1 unit, VIP support);
- Boeing 737-BBJ2 (1 unit, VIP support);
- Bombardier CRJ 100ER (1 unit, 50 seats);
- Bombardier CRJ 200ER (3 units, 50 seats);
- Tu-154M (3 units, 131 and 167 units);
- Embraer 175 (2 units, 76 seats);
- Embraer 195 (2 units, 107 seats).
Belavia airline promotional video
Belavia service and features
The administration of Belavia Airlines invites its passengers to take advantage of the program’s services "Belavia Leader". According to its terms, for each flight the client receives a certain point. These points can later be exchanged for free tickets best class or for the services of air carrier partner companies. To clarify the details of the program, you can contact the official Belavia website or contact the information desk directly at the airport.
Baggage and hand luggage
For free transportation baggage regulations must be followed. Hand luggage should have dimensions up to 50*40*20 centimeters. Its weight for economy class passengers can reach 8 kilograms, for business class passengers – up to 12 kilograms. Large luggage can be no more than 50*50*100 centimeters and weighing no more than 20 kilograms for economy class and 30 kilograms for business class.
Nutrition
Meals provided on board are similar in both economy and business class. A special menu should be ordered at least one day before departure at the airport ticket office or online to a consultant on the official website.
Online registration
You can check in online for your flight so as not to waste time in queues. To do this, just fill out the form on the main page of the airline’s website. To register, you must enter the passenger's last name and reservation code.
- independently by the participant through his personal account on the airline’s website (Belavia draws the participant’s attention to the fact that the possibility of changing some personal data through the personal account on the website may be limited and allowed only by submitting a written application);
- by sending a corresponding written request to the airline. The request must be personally signed by the participant. Copies of supporting documents (passport, marriage certificate, etc.) must be attached to the request to change the last name/first name.
- violation by the participant of the rules and conditions of the program,
- in case of repeated violation by the participant of the Rules for the carriage of passengers and baggage of Belavia.
Rules for scoring
- A participant in the Belavia Leader program is awarded points for his own flights on regular Belavia flights. The areas for which points can be awarded are shown in the points table.
- Points collected by a participant within the Belavia Leader program can only be used to receive awards in the Belavia Leader program.
- If no flight has been registered on a participant’s account for 2 consecutive calendar years, the points accumulated by such participant before this period will expire and cannot be restored.
- Points are not awarded when flying on charter flights, or to destinations not listed in the “How to earn points” table. For flights operated jointly with other airlines, points are awarded only for air tickets issued under the Belavia quota (code - B2).
- Points for a completed flight on a regular Belavia flight are automatically credited to the participant’s account if all the necessary conditions are met (when registering for the flight, the passenger’s membership card was presented, the participant’s number was entered into the reservation system, the last name/first name in the reservation exactly matches the data of the program participant "Belavia Leader").
- When flying on an air ticket issued with an award upgrade, points are awarded in accordance with the paid class.
- Points are not awarded on award tickets.
- For flights taken prior to registration in the program, points may be credited to the participant's individual account. To do this, the participant must fill out a special form (on the website in his personal account or in one of the Belavia air ticket sales offices). The application is accepted no later than 6 months from the date of the flight.
- Points awarded to a member illegally or erroneously may be debited from the account without notifying the member.
The points that are awarded to a participant under the Belavia Leader program can be qualifying and non-qualifying.
Qualifying points- points awarded to the participant for flying on regular Belavia flights. The number of qualifying points that a participant is awarded for a flight is shown in the points table. The number of qualifying points awarded to a member depends on the route and booking class.
Non-qualifying points-points that can be additionally awarded to a participant within the framework of the Belavia Leader program, such as, for example, bonuses for participants in the elite levels of the program, bonuses for participation in special offers airlines, points additionally awarded to the participant for certain events, etc.
Rules for receiving awards.
- The award within the Belavia Leader program is an award ticket or upgrade to a service class. The cash equivalent of awards is not paid, and upgrades to the class of service on an award ticket are not allowed.
- When a participant collects the required number of points on the program’s personal account, the participant can be issued an award ticket or an upgrade to the class of service.
- An award in the Belavia Leader program can be issued at Belavia air ticket sales offices, representative offices abroad or on the website.
- To issue an award at air ticket sales offices (including abroad), the participant must fill out an application for an award. To apply for an award through the website, the participant uses a participant number and password.
- When issuing an award ticket or upgrading a service class, the corresponding number of points is debited from the member’s personal account.
- Reservations for premium air tickets, as well as for premium upgrades, are made in special classes, the number of seats in which Belavia may limit. When reserving seats, the member must notify the airline of his intention to use points to pay for travel.
- Belavia also reserves the right to impose restrictions on the issuance of award tickets or upgrades for commercial reasons.
- An award ticket or upgrade can only be issued if you have a confirmed reservation. Open-date award tickets or upgrades are not permitted.
- If there are no seats available in a designated booking class, the participant may be placed on a waiting list. Belavia has the right to refuse a participant to issue a premium air ticket (upgrade) for a specific flight due to the lack of seats in the class specially designated for booking premium air travel. Availability of seats in other booking classes does not affect the confirmation of seats in premium classes.
- Reservations for subsequent award processing are made no later than 4 working days before the expected departure date. If you book your seat 3 business days before departure or later, the airline cannot guarantee that your award application will be processed before the flight departs.
- Award air tickets and service class upgrades using points can only be issued to regular flights Belavia, indicated in the award table.
- The program participant independently pays airport and other taxes, taxes and fees levied in connection with air transportation and award processing.
- When issuing a premium air ticket (upgrade), the passenger must present the original passport, as well as a Belavia Leader program participant card.
- An award ticket must be issued within the time limit set by the dispatcher when booking a seat for an award flight.
- Points can be debited from the participant’s account both to issue an award for the participant personally and for other passengers traveling with the participant (award recipients). To write off points from an individual participant’s account to issue an award to another person, the following conditions must be met:
- joint travel of the Belavia Leader program account holder and award recipient(s) (joint booking);
- application for award registration, signed by the account holder (when issuing an award at air ticket sales offices).
- An award ticket or service class upgrade can be issued in the name of a passenger under 2 years of age:
- with debiting from the account 10% of the number of points required to issue an award in accordance with Table 1, without providing a separate seat in the aircraft cabin;
- with debiting from the account the number of points required to issue an award in accordance with Table 1, with the provision of a seat in the aircraft cabin.
Rules for using the award
- An award ticket can only be used by a participant of the Belavia Leader program personally.
- Transferring an issued air ticket to another person is not permitted.
- Points debited from your account to purchase an award ticket or upgrade are non-refundable, either in full or in part. An air ticket issued using points cannot be reissued for another air ticket (including on a different route).
- In the event of a forced return of an award ticket due to the fault of the airline (cancellation, flight delay), the participant is paid unused taxes and fees.
- The validity period of an air ticket issued with points is one year from the date of issue of the air ticket.
- An award upgrade can only be issued if you have a confirmed and paid economy class air ticket (class in the paid air ticket - only Y), issued for the appropriate route on Belavia letterhead (code-628). Air tickets issued on neutral forms, as well as on forms from other carriers, cannot be accepted for an award upgrade.
- An award upgrade can only be issued for air tickets containing Belavia flight segments (code - B2), and the upgrade can be made along the entire route indicated on the ticket. It is not permitted to issue an award upgrade for certain parts of the flight on the ticket.
- Premium upgrades for air tickets paid for at special, group fares, using points, free or discounted air tickets are not permitted.
- with a fine of 20EUR before flight departure;
- with a fine of 50EUR after flight departure.
- Changing the route on an award ticket issued with points is not allowed.
- For an air ticket issued with an award upgrade, the rules of the paid fare apply.
- When returning an air ticket issued with an award upgrade, the program participant will be refunded the amount paid at the fare minus fines and refund fees (if the fare paid requires such). Points used to purchase an award upgrade will not be returned to the member's account.
- If an award ticket is lost, a duplicate may be issued. For issuing a duplicate air ticket, a fine of 30EUR will be charged.
- To issue a duplicate of an award ticket, a passenger fills out an application for a duplicate at one of the airline's ticket sales offices or at a Belavia representative office abroad.
Changing the departure/flight date for an award ticket is possible within the validity period of the ticket:
Elite levels.
- Each participant in the program, subject to certain conditions, can be transferred to one of the elite levels (gold or silver).
- To move to one of the elite levels you must:
- silver: flight of 30 flight segments on Belavia flights specified in the table for earning points, for which the participant is awarded points, or gaining 20,000 qualifying points within one calendar year (from January 1 to December 31);
- gold: flight of 60 flight segments on Belavia flights specified in the point collection table for which the participant is awarded points, or collection of 40,000 qualifying points within one calendar year (from January 1 to December 31).
- When the level is increased/downgraded, the participant is sent a notification and a plastic participant card of the appropriate level.
- The validity of the gold and silver level membership card is 1 year.
- If during a calendar year a participant in the Belavia Leader elite level program does not fulfill the qualification requirements specified in clause 2, the participant is transferred to a lower level (in accordance with the participant’s flight activity).
- Participants of the Belavia Leader program of gold and silver levels are provided with the following bonuses during the validity period of the card of the corresponding elite level (upon presentation of the card):
-
- Silver:
- priority waiting list;
- additional accrual: 25% points for flights.
- additional carriage of one piece of baggage no more than 23 kg to the norm free transportation baggage in Economy Smart, Economy Flex, Business fare brands (for tickets purchased before November 18, 2019 - at Economy Semi-Flexible, Economy Flexible, Business fares);
- the ability to issue an award to any person by writing off points from your personal account.
- Free seat selection on board the aircraft.
The privilege is provided for seats of any category if the ticket is issued in the Economy Smart and Economy Flex fare brands (for tickets purchased before November 18, 2019 - at the Economy Semi-Flexible and Economy Flexible fares). If you book an air ticket at Economy Promo and Economy Light fares (for tickets purchased before 11/18/2019 - at Economy Promotion and Economy Restricted fares), the privilege is available only for the Front of Cabin Seat and Standard Seat categories.
- Gold:
- priority waiting list;
- additional accrual: 50% points for flights.
Points awarded in this manner are non-qualifying. For flights in classes reservations O,G,J,B(promo and group rates) no bonus is awarded for the level.
- check-in at the business class counter;
- service for the participant in the business lounge of the departure airport, regardless of the class of service in the ticket;
- the first date change on an air ticket is free (for air tickets issued only for regular Belavia flights);
- maximum time limit;
- additional carriage of one piece of baggage no more than 32 kg to the allowance* of free baggage allowance in Economy Light, Economy Smart, Economy Flex, Business tariff brands (for tickets purchased before 11/18/2019 - at Economy Restricted, Economy Semi-Flexible, Economy Flexible tariffs , Business);
* In case of granting the “Upgrade on board service class” privilege to participants of the gold level program, the free baggage allowance remains in accordance with that indicated on the ticket
- Upgrading the class of service on board from economy to business class, subject to availability;
- the ability to issue an award to any person by writing off points from your personal account;
- the possibility of issuing a Belavia Leader silver card for a spouse with the same validity period as the gold participant card.
- Expedited inspection procedure at Minsk National Airport when departing on international flights.
- Free seat selection on board the aircraft.
- Silver:
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- Corporations (organizations) registered as participants in the Belavia Leader program cannot be transferred to the elite level.
- In case of detection of attempts to obtain privileges of elite level participants by a person who is not entitled to receive them, using the card (number) of an elite participant in the Belavia Leader program, the airline has the right to suspend the provision of privileges to the elite card holder.
- In addition to internal air transport
- Some airports may limit the provision of a business lounge and business class check-in counter to elite members. The passenger's stay in the business lounge is regulated by airport rules and is no more than 3 hours.
- The privilege is not guaranteed and is not provided when departing on air tickets issued at group and promotional fares (booking classes O, G, J), on business air tickets, premium air tickets (issued with Belavia Leader program points) and tickets issued using discounts (except for children's discount).
Participation in the Belavia Leader program for minors.
- Participation in the program for minors is carried out:
- on their behalf by legal representatives (parents, guardians, trustees) when the participant’s age is from 2 to 14 years;
- with the consent of legal representatives when the participant’s age is from 14 to 18 years.
- Legal representatives ensure the completion of all operations with the profile of a minor participant (including using a password to the personal account), including entering/editing personal data, writing off points from the account and issuing awards, in accordance with clause 1 of this section).
Participant card.
- When you collect 1500 points or 3 flight segments on your account, as well as qualify for the elite level, the membership card is produced within 7 business days and sent to the postal address specified in your profile. The airline reserves the right not to send a card if an incorrect/incomplete address is indicated in the profile.
- The airline is not responsible for delays in delivery of the card by mail.
- A membership card can be obtained at the airline’s head office, at the air ticket sales office at Minsk National Airport or at one of the airline’s representative offices abroad. To do this, the participant, before gaining 1500 points or 3 flight segments on the account (for classic level participants) or before qualifying for the level (for elite participants), must contact the Belavia Leader program and report his intention.
- In order to maintain the confidentiality of information about the elite member number, the Belavia Leader elite level program card is sent (handed over) in a sealed envelope, which the participant must ensure when receiving the card.
- In case of loss, theft or damage to the card, a participant in the Belavia Leader program must immediately notify Belavia. A new card is produced and sent to the participant free of charge. If the card is lost or damaged again within one calendar year, a new membership card will be produced and sent to the participant after payment of the card production cost in the amount of EUR 20. In the event of the theft of a documented card, a new membership card is produced and sent to the member free of charge.
If no points are awarded.
- If the points for the completed flight have not been credited to the participant’s personal account (or not received in full), the participant in the Belavia Leader program must fill out an application indicating the flight data at one of the ticket sales offices. The application must be signed by the participant personally (the application for participants under 18 years of age is signed by a parent/guardian). The application can also be filled out in your personal account on the airline’s website.
- An application for unaccounted flights can be accepted for consideration within 6 months from the date of the flight.
- Belavia does not guarantee crediting of points if incomplete or inaccurate data is provided.
- Until points are credited to the balance in full, the participant must retain flight documentation (ticket, boarding pass) or documents confirming the fact of payment for the partner’s services.
Change of personal data
How can I change my phone number, postal address, passport details or email in the program?
These changes can be made independently in the user’s Personal Account. You can also fill out an Application for Change of Personal Data and send it to the program by fax or e-mail indicating the current data.
How to change your Last Name/First Name due to marriage/divorce, etc.?
To completely change the Last Name/First Name of a participant, you must:
- Copy of the passport;
- A copy of supporting documents (marriage/divorce certificate and/or certificate of change of surname/name).
To make amendments to the spelling of the participant’s Last Name/First Name, you must:
- Written Application to change personal data;
- Copy of the passport.
Authorization, obtaining/recovering password
How to get a password to log in Personal Area?
If you registered using a paper form, then to obtain a password to enter your Personal Account, please use the “password generation” function.
The password will be sent to the email address you provided during registration.
If you registered via the Internet, then to obtain a password to enter your Personal Account, please use the “password recovery” function.
I don't remember the answer to the security question.
Please contact the Belavia Leader support service by phone +375 17 220 20 80.
I can't generate a password.
It is possible that when filling out the application form for registration in the Program, you provided incorrect data or did not fill out the required fields for registration. Please contact the Belavia Leader support service by phone +375 17 220 20 80.
I don't remember my username and password.
Please tell the Belavia Leader support service your email address, Last Name/First Name (in Latin, as in your passport) and date of birth.
Scoring Questions
I signed up for the program, but I am still not receiving points.
To earn points automatically, you need to:
- Provide your Belavia Leader member number to the cashier when purchasing a ticket, or enter it in a special field (if available) when purchasing a ticket online.
or - If someone else is purchasing tickets for you and it is not possible to indicate the Belavia Leader number, or you forgot to provide the number when purchasing a ticket, then you can call 220 20 80 and a Belavia Leader program specialist will add your member number to the purchased ticket before flight departure.
or - Provide a temporary or permanent membership card upon check-in at the airport.
If you have not taken advantage of any of the offered opportunities, then within 6 months after the date of the flight you can receive points for completed flights by filling out a special form (on the website in your personal account).
I haven’t saved my airline ticket number, and without it I can’t add information about an unrecorded flight through my personal account.
If you do not have information about your ticket number saved, you can use a paper Application for accrual of points for unaccounted flights, leaving the “ticket number” field blank. Please note that such an application will be accepted for consideration, but the accrual of points is not guaranteed.
Why am I not receiving points for my family members' flights?
According to the rules of the Belavia Leader program, participation in the program is individual for each passenger. This means that you can only accumulate points for your flights. In order for the points of your family members to be taken into account, they must register in the Program.
Are points awarded for flying with a partner airline?
When flying on a partner airline flight with a ticket issued for a seat quota of Belavia Airlines (carrier code in the ticket - B2), points can be awarded only if this flight is indicated in the points table.
Questions about using points
What can I spend my points on?
Behind Belavia points Leader, you can purchase an award ticket or an upgrade on board.
I have accumulated the required number of points. How can I buy a ticket using points?
An award ticket can be issued at Belavia air ticket sales offices, representative offices abroad or at.
To issue an award at air ticket sales offices (including abroad), the participant must fill out an application for an award. To apply for an award through the website, the participant uses the participant number and password, and no application is required.
I want to use my points to buy an air ticket for another passenger.
Points can be debited from the participant’s account both to issue an award for the participant personally and for other passengers traveling with the participant (award recipients). To write off points from an individual participant’s account to issue an award to another person, the following conditions must be met:
- joint travel of the Belavia Leader program account holder and award recipient(s) (joint booking);
- application for award registration, signed by the account holder (when issuing an award at air ticket sales offices).
I would like to use my points to upgrade my service class.
To apply for a premium upgrade, you must:
- a confirmed and paid economy class air ticket issued on Belavia airline letterhead;
- booking class in the paid air ticket - only Y;
- the air ticket must contain flight segments only of Belavia Airlines (carrier code in the air ticket - B2);
- the required number of points for a premium class of service;
- Written application for award.
Upgrades to service class can only be made on the entire itinerary indicated on the ticket. It is not permitted to issue an award upgrade for certain parts of the flight on the ticket.
Obtaining an elite-level Belavia Leader card
How to get a silver/gold Belavia Leader card?
- In order to become a member of the Belavia Leader program at the silver level, you must make 30 or more flights on Belavia flights for which points are awarded within one calendar year, or accumulate 20,000 or more qualifying points within one calendar year.
- In order to become a gold level member of the Belavia Leader program, you must make 60 or more flights on Belavia flights for which points are awarded within one calendar year, or accumulate 40,000 or more qualifying points within one calendar year.
Elite Member Privileges
I am a holder of the Belavia Leader gold level card. What is needed to get a silver level card for my spouse?
To obtain a silver level card, a spouse must:
- Application from a gold level participant to issue a silver level card for a spouse;
- A copy of the marriage certificate.
Why, having a gold-level Belavia Leader card, do I have to pay to change the departure date, despite the fact that this is my privilege?
- The first change of departure date is free only if it is the first change in the air ticket. If the departure date/flight has already been changed on the air ticket (regardless of when the change was made), this change is not the first.
- The ticket must contain only Belavia airline segments (carrier code - B2). The privilege does not apply to air tickets with sections of other airlines.
- If changing the date/flight on the ticket entails a violation of the fare rules, the privilege cannot be granted.
- If the fare applicable to the ticket allows for a change of departure date with a penalty, but there are no seats available in the booking class in which the ticket is issued, no date/flight change penalty will be charged, but the member will be required to pay the fare difference.
Is it necessary to exchange a card with an old design for a card with a new design?
Replacing old-style participant cards with new ones is not necessary. Cards of participants in the old-style gold and silver levels of the program are valid for the period indicated on them, cards of participants in the old-style classic level are valid indefinitely.
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