• Ticket for one adult passenger: economy: 360 rubles. business: 900 rubles.
  • Children's ticket economy. class for children from 5 to 7 years old is purchased at the ticket office at the station/airport.
  • The passenger has the right to carry free of charge in economy class. class of children under 5 years of age.
  • For children in business class, a full ticket (adult) is purchased.

You can buy an Aeroexpress ticket on the website in advance (90 days before the trip), directly when purchasing an air ticket from/to Moscow. The ticket is available for sale in any browser. Print boarding pass directly from the browser you are using, without changing the default printing settings for the ticket.

Buying an Aeroexpress ticket:

Step 1. Select travel parameters: date, direction, fare, number of tickets. Confirm your agreement with the rules for issuing an electronic ticket and proceed to selecting a payment method. When purchasing a ticket for a business class carriage, you must select a seat in the cabin on the proposed carriage diagram. Step 2. Select a payment method, indicate your valid email address or mobile phone number, where a message with a link to an electronic ticket (itinerary receipt) will be sent. You can provide either just an email address or a mobile phone number. A link to the paid ticket will be sent to you by email or phone, respectively. Step 3. Pay for the ticket following the instructions of the payment system you have chosen. Step 4. To view your ticket, open the email you received or use the link sent to your specified mobile phone number. The ticket received by email must be printed. To pass through the turnstiles at Aeroexpress terminals and at Moscow airports, simply attach a printed electronic ticket to the reader, or, with a ticket received on a mobile phone, attach the mobile phone screen with a QR code. Please note that tickets purchased on the website do not serve as a supporting document for reimbursement of travel expenses for the accounting department.

Payment methods for Aeroexpress tickets

It is possible to pay for tickets on the website only with Visa and MasterCard bank cards. If the payment transaction was successful, but access to the page with the paid ticket was not provided, contact Aeroexpress technical support for clarification by phone hotline 8-800-700-33-77.

Aeroexpress e-ticket


An electronic ticket purchased via the Internet or mobile phone is valid only for the direction specified when purchasing the ticket. Tariff "Standard" - valid during the departure date indicated on the ticket; Business class fare - valid only for the flight specified in the electronic ticket. When choosing a version itinerary receipt for mobile devices, make sure your phone plays it correctly in advance. For this: - make sure that the data service via GPRS is connected and configured; - follow the link in the SMS message containing the payment results. The opened page should display an electronic ticket with a barcode image. There is no need to print out an electronic ticket received on your phone. If the barcode cannot be reproduced, contact the technical support service by calling the Aeroexpress hotline 8-800-700-33-77. For the convenience of passengers, the purchased ticket can be resent to an email address or another mobile phone number. Tickets without a barcode image cannot be checked.


To pass through the turnstile, attach the barcode ticket to the reader.

Refund of Aeroexpress e-ticket:

Purchased e-tickets are non-refundable. A passenger can receive the full fare in the event of an unplanned interruption in the movement of electric trains for more than 1 (one) hour. However, in other cases, refunds for unused tickets for a single trip are not made (in accordance with the Rules for the provision of transportation services on railway transport passengers, as well as cargo, luggage and cargo luggage for personal, family, household and other needs not related to business activities, approved by the Decree of the Government of the Russian Federation of 03/02/2005. No. 111). Refunds for unused subscription tickets is carried out in the manner and in the cases provided for by the Rules for the transportation of passengers, luggage and cargo luggage on federal railway transport, approved by Order of the Ministry of Railways of the Russian Federation dated July 26, 2002 N 30.

Fulfillment of mutual obligations of the parties:

The obligation to pay for an electronic ticket is considered fulfilled by you from the moment you receive a notification from the relevant payment system about the fact of successful payment. The obligation to provide you with an electronic ticket is considered fulfilled by Aeroexpress from the moment the itinerary receipt is sent to the email address you specified or a link to the itinerary receipt is sent via SMS to your phone number. Sufficient proof of such sending is a copy of the message sent to you with a link to the itinerary receipt saved by Aeroexpress.

To Sheremetyevo Airport:

Aeroexpress tickets to Sheremetyevo can be purchased at the Aeroexpress railway terminal building at the Belorussky railway station (Belorusskaya metro station). Entrance to the terminal is through entrances No. 3 and No. 4 of the station. You must purchase a ticket at the selected fare at the terminal. If necessary, you can register for domestic flight and check in your luggage. Travel time to the airport will be 35 minutes. The electric train arrives at the platform of the Aeroexpress railway terminal, located near Sheremetyevo-F. To get to Sheremetyevo-B and C, you should use the free bus. The stop is located on the ground floor at the entrance to the terminal. Travel time will be 20 minutes.

To Moscow (to Belorussky Station):

Runs from Sheremetyevo-B and C terminals free bus to the Aeroexpress railway terminal. The bus stop is located at the exit from the Sheremetyevo-B arrival hall, on the left, on the station square. Travel time will be 20 minutes. From Sheremetyevo-F terminal You can walk along the above-ground pedestrian gallery (7 minutes) to the Aeroexpress railway terminal building, which is located on the airport forecourt. The pedestrian gallery is located at the level of the Sheremetyevo-F departure hall. The express arrives in Moscow at Belorussky railway station. Travel time will be 35 minutes.

Fare:

Full cost – 400 rubles. 00 kop. Children under 5 years old – Free Children from 5 to 7 years old – 130 rub. 00 kop. “Family” tariff: Two adults + children (up to 3 children) under the age of 14 years – 810 rub. 00 kop. Round-trip fare – 800 rubles. 00 kop.

There are many ways to get to airports from different parts of Moscow, but they all differ in price and speed. When you need to get to your destination quickly and without traffic jams, so as not to miss your flight, many choose Aeroexpress trains traveling to Moscow airports.

What is this?

Aeroexpress is a company engaged in high-speed transportation of passengers from the center of Moscow to three airports - Vnukovo, Sheremetyevo and Domodedovo.

The Aeroexpress station awaits passengers.

There are three classes of cars:

  • Economy
  • Standard
  • Business

The ticket price depends on the comfort of the carriage.

In 2014, Stadler, together with Swiss train manufacturers, launched the first double-decker cars, which are now operating properly and transporting passengers on standard routes. Double-decker cars are equipped with everything you need: sockets, air conditioning, comfortable seats.

The interior of the carriage is clean and comfortable for passengers.

Many passengers who have never traveled this way often wonder if there is a toilet on the Aeroexpress. It is present in ordinary carriages, as well as in double-decker Aeroexpress trains.

Routes

Aeroexpress trains deliver passengers to destinations at three Moscow airports.

  • To get to Sheremetyevo, you need to take an express train from the second or fourth entrance of the Belorussky railway station. Signs will help passengers take the train from Sheremetyevo to the station;
  • The express train to Domodedovo departs from the second entrance of the Paveletsky station or through the lobby at the exit from the Paveletskaya-radial metro station. The railway platform from the airport is located opposite exit No. 3 of the Domodedovo airport complex;
  • The train goes to Vnukovo from the Kievsky railway station, Kyiv metro station. From the airport, the exit to the express platform is located next to terminals A, B, D.

On my way high speed trains Aeroexpress companies are 35-45 minutes along the route to Sheremetyevo and Vnukovo, 40-45 minutes along the route to Domodedovo.

Do not forget! The specific schedule is specified when sending directly at the ticket office or on the website aeroexpress.ru. There you can also find out about discounts, promotional codes and promotions.

Buying a ticket

A ticket can be purchased in several ways:

  • Purchase directly at the ticket office on the day of departure or in advance;
  • On the Aeroexpress ru website;
  • IN mobile application;
  • At the turnstiles.

The ticket purchasing terminal, serviced by trained specialists, is ready for use.

You can buy an Aeroexpress ticket in advance or just before departure - it depends on the chosen fare.

Payment is made using cash, bank cards or mobile transfer depending on the chosen purchase method.

Purchased online tickets can be printed on a printer. There is no need to print out those purchased in the app - just touch the mobile phone screen with the QR code to the reader on the turnstile.

Is it possible to get a refund for an unused ticket?

If for some reason a passenger did not have time to use the ticket, was late for the flight or was unable to go on the trip, the question of a refund for the ticket arises. The company offers the following solutions to the problem:

  • The full cost of the ticket is refunded only due to an unscheduled interruption in train service for more than an hour. In other cases, the ticket price is not refundable;
  • If necessary, the passenger has one opportunity to change the details of the electronic ticket on the website or through the application.

Add-ons and bonuses

With the Aeroexpress Bonus program you can profitably save on travel, saving not only time, but also money. In order to become a participant in the program, you need to go to the Aeroexpress website in your personal account and check the box next to this item, then fill out a short form. After purchasing tickets, bonuses will be credited to your account.

Management and coordination of the operation of the terminals comes from a single dispatch center. If for some reason the buyer was unable to pay for the ticket, but the funds were deposited, he can contact the support service.

Rates

  • Standard. The ticket costs 500 rubles and is valid in accordance with the date and direction indicated on the pass. Includes one trip;
  • There and back again. Ticket price - 1000 rubles. Includes two trips - one to the airport and one to the train station. Valid on all routes from and to Moscow airports. Can be used within 30 days after purchase;
  • Family and friends. Cost - 950 rub. The ticket is valid for one trip in a standard class carriage for a group of passengers up to four people. The date is indicated on the pass; you can board within 15 minutes after the first use.
  • Family and friends. There and back again. The ticket costs 1,700 rubles and combines the two previous tariffs.
  • Aeroexpress business class. Cost - 1000 rub. Guarantees one trip in the carriage increased comfort. Valid according to the date, time and direction in the travel document;
  • Children's. For children from 5 to 7 years old. A ticket for one child costs 130 rubles. Valid for one trip, valid according to the date on the pass. Issued only at the point of departure on the day of travel and in the presence of children; presentation of documents proving age is required. Sold without a fixed location;
  • Plus the metro. Cost - 560 rub. Includes one trip by Aeroexpress and one by metro/bus/trolleybus/tram. A transfer to the MCC can be made within 90 minutes from the first landing. Valid for 5 days, including the day of ticket purchase;
  • Inter-airport. 1060 rub. Possibility of two passes on the Aeroexpress and a ticket for a trip to public transport. There is a 10-minute block between rides on Aeroexpress trains. The transfer is valid for 90 minutes from the first metro pass. Valid for 5 days;
  • Business trip. Costs 1115 rubles. Similar to the previous one, but includes two passes for public transport.

Passengers who frequently use Aeroexpress trains can purchase season tickets:

  • For 15 trips - 4050 rubles;
  • For 20 trips - 4500 rubles;

The passenger is also charged the cost of the card - 50 rubles. If the card is returned, the money is returned to the passenger.

The card is blocked for 10 minutes after each use of the Aeroexpress turnstile. The subscription is valid in all three directions and for 30 days, including the day of purchase.

  • Discount ticket - for privileged categories of citizens, issued at the point of departure, provides certain benefits;
  • Personal assistant - for passengers with disabilities. Meets you at the point of departure, helps you issue a ticket, accompanies you to the train, packs your luggage and places you in the carriage;
  • Travel for children under 5 years old is free upon presentation of a document proving age. Children without tickets travel without taking up seats.

A personal assistant assists a disabled passenger with boarding the carriage and stowing luggage.

The cost of some tickets in the Aeroexpress app or on the website differs from the cost at the box office:

  • Business class - 1000 rub.;
  • Standard - 420 rub.;
  • Round trip - 840 rub.;
  • Family and friends - 950 rub.;
  • Family and friends. Round trip - 1700 rub.

Note! Depending on the season, discounts and promotions are possible. Valid for the period of the World Cup, for example, guarantees Moscow fans free travel on all routes.

Personal Area

Registration on the Aeroexpress website or app provides access to many services. By creating a personal account, the user can:

  • Participate in the bonus program;
  • Purchasing and printing an electronic ticket is cheaper than at the box office, saving time;
  • Change data before travel;
  • Monitor your payment history.

Carrying luggage and pets

Hand luggage must not be placed in such a way that it interferes with movement within the carriages or the comfort of passengers, that is, in corridors, vestibules and aisles. Ensuring the safety of property is the responsibility of the passenger himself.

Luggage must not be dirty or flammable. Post it on passenger seats forbidden.

The passage in the cabin is free and not cluttered with things, nothing interferes with the movement of people.

Animals

Small pets (rodents, reptiles, cats, etc.), dogs and birds are transported in boxes, containers, carriers and cages. Large and service dogs (no more than two per passenger) are placed in the vestibule. Mandatory - with muzzles and a leash. Dogs must be supervised by a handler or owner.

Small dogs and cats can be transported without containers under the supervision of their owners; dogs must be muzzled and on leashes.

Animals are counted above the norm hand luggage. Veterinary documents are required.

Dangerous, wild, aggressive and poisonous animals are prohibited.

Airports where Aeroexpress is present

As already mentioned, the Aeroexpress company allows you to buy tickets in three directions. The terminals are located at Domodedovo, Sheremetyevo and Vnukovo airports, and at the train stations from which departures take place. You can use the express train to get to the airport and back.

The passenger buys a ticket at the terminal before leaving for the trip.

How to get to the starting point

To take the Aeroexpress, you need to get to the metro station and go to the station from which departures in this direction take place.

  • For Sheremetyevo - this is the Belorussky railway station. Located at the Belorusskaya metro station. Its location is the Tverskoy district of the Central Autonomous District of Moscow. To get from the metro to the station, you just need to exit the metro station - the entrances will be right here;
  • For Domodedovo - This Paveletsky railway station. Located at the station of the same name. Paveletskaya is a station on the Zamoskvoretskaya line of the Moscow metro. Located between Novokuznetskaya and Avtozavodskaya. Located in the Zamoskvorechye district in the Central Administrative District of Moscow.
  • For Vnukovo - Kyiv railway station. To get to it, you need to go from the Kievskaya metro station, located in the Dorogomilovo area.

Map of metro stations and train movements along three routes to airports. Getting to the stations by taxi and public transport is very easy. Based on where the passenger is and which of the three stations he needs, he can call a car from one of the private companies or use the services of a bus or tram.

Alternative way to get to the airport

Despite the fact that it is much cheaper to take a bus ticket, the Aeroexpress Moscow - Airport still remains one of the most popular methods of transportation. This is because, sometimes, this is the only way to arrive at your flight on time in the face of huge traffic jams. In addition, discounts and benefits, as well as economical fares, allow you to purchase a ticket at the lowest possible price.

Comfortable double-decker carriage waiting for passengers for the flight.

The possibility of transporting animals and children without additional payment is an attractive addition, as is the bonus system. The company cooperates with the Swiss company Stadler, and Aeroexpress and Russian Railways are on friendly terms, which indicates a well-deserved reputation.

When choosing Aeroexpress, a passenger does not have to worry about the safety of his luggage and the speed of the trip - he will definitely be on time.

The process of obtaining monetary compensation for a returned receipt transport company Aeroexpress takes place in several stages. The company has fairly straightforward rules and strict restrictions in this regard.

According to the Decree of the Government of the Russian Federation dated March 2, 2005 N111 and paragraph 15 therein (hereinafter referred to as the Rules), the passenger has the right to compensation in the amount of the full cost in one case: an unexpected interruption in train traffic for more than one hour in the manner prescribed by the basic rules for the transportation of passengers, baggage, cargo baggage. In any other cases, compensation for funds for a one-time trip on a suburban train is not made.

The exception is (travel receipt paid through the official websites of Aeroexpress, or mobile applications and websites of partner carriers). If you are unable to use the purchased electronic receipt, you have the legal right to change the details of this document once.

Return of an electronic ticket

To receive compensation for an electronic travel receipt, you will need to make changes to your travel parameters. The required actions are carried out through your personal account on the website or in the mobile application:

  • application for mobile phones.

This service is publicly available only to previously registered users. If you are not authorized or do not remember your password and login, please contact the specified Aeroexpress customer support number: 8-800-700-33-77.

To cancel a ticket, follow these steps:

  1. In the column personal account called "My ticket" select the required reservation.
  2. Next, click the “Cancellation Request” button.
  3. Accept the agreement with the amount offered for the ticket.
  4. Get cash in the same way you previously paid for your train ticket. The money will be transferred within 5-10 business days.

It is necessary to take into account factors that influence the amount that the passenger will receive after implementing the above points. The actual cost of travel is subject to deduction:

  • commissions. The client pays for the service provided for him to cancel the electronic ticket;
  • bank interest for purchasing a ticket.

Return deadlines

Changes made to the electronic details travel document at the “Standard” and “Round-Round” fares, which the user purchased on the Aeroexpress website or mobile application, are credited to the client if the departure date indicated on the ticket has not expired. Derogation from this paragraph is possible only if the buyer pays for his ticket on the day of departure.

For those departing in a business class carriage, the time frame is slightly expanded. The deadline for passengers to make changes to their electronic receipt is set at 30 minutes before train departure. The Aeroexpress departure time is always indicated on the ticket.

You are allowed to purchase up to five receipts at one time at one rate. By making travel changes to one ticket, you will automatically change the details of all other tickets from the general order.

Features of return and transfer of funds

The originals of all travel tickets and receipts for various fees remain with the transport company and become the basis for a refund in all cases of compensation for unused or partially used travel documents.

For getting reference information regarding returns electronic tickets for Aeroexpress electric trains, and if you encounter any difficulties with the return, please call the transport company: 8-800-700-33-77 or contact the support service using the feedback form.

A refund for an unused travel receipt purchased by bank transfer or using a payment card is made to the bank account of a legal or individual who paid for the travel document.

Refund of a ticket when purchased on partner sites

The process of monetary compensation when purchasing a ticket on partner websites is possible after the passenger fills out and submits a written application.